Abstract
In response to requirements resulting from a changing business landscape from solely physical-product-based value creation towards perfoprmance-based value creation, this paper presents a questionaire-based matrix, the PSS Categorization Matric, that is developed in order to help organizations find their position in terms of the balance between product-related and service-related activities. Judging from a workshop carried out with companies from the marine industry and researchers in the are, the approach seems promising, but requires imporements on questionnaire and Matrix. These need to incorporate further improvements regarding the factor of time and the applicability related to product/service portfolios, as opposed to single product/services. The authors already plan further research on the identified issues.
| Original language | English |
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| Title of host publication | Proceedings of the 4th World Conference of Production & Operations Management |
| Editors | Peter Dirk Van Donk, René De Koster, Sander De Leeuw, Jan Fransoo, Jack Van der Veen |
| Number of pages | 10 |
| Place of Publication | Brussels |
| Publisher | EUROMA, European Operations Management Association |
| Publication date | 2012 |
| ISBN (Print) | 9789491621000 |
| Publication status | Published - 2012 |
| Event | The 4th World Conference on Production & Operations Management, P&OM 2012 / The 19th International Annual EurOMA Conference 2012: Serving the World - University of Amsterdam, Amsterdam, Netherlands Duration: 1 Jul 2012 → 5 Jul 2012 Conference number: 4 http://www.pom2012.org |
Conference
| Conference | The 4th World Conference on Production & Operations Management, P&OM 2012 / The 19th International Annual EurOMA Conference 2012 |
|---|---|
| Number | 4 |
| Location | University of Amsterdam |
| Country/Territory | Netherlands |
| City | Amsterdam |
| Period | 01/07/2012 → 05/07/2012 |
| Sponsor | European Operations Management Association , Production and Operations Management Society. , Japanese Operations Management and Strategy Association |
| Internet address |