Towards a Framework for Evaluation of Commercial Web Sites

Stephen Ross Elliot; Anders Schreiner Mørup-Petersen; Niels Bjørn-Andersen

Towards a Framework for Evaluation of Commercial Web Sites

Stephen Ross Elliot, Anders Schreiner Mørup-Petersen, Niels Bjørn-Andersen

University of New South Wales

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.

Original language	English
Title of host publication	Proceedings of the 13th International Bled Electronic Commerce Conference : The End of the Beginning
Editors	Stefan Klein, Bob O'Keefe, Jože Gricar, Mateja Podlogar
Number of pages	18
Place of Publication	Kranj
Publisher	Moderna Organizacija
Publication date	2000
Pages	69-86
Publication status	Published - 2000
Event	The 13th International Bled Electronic Commerce Conference. 2000: Electronic Commerce "The end of the beginning" - Bled, Slovenia Duration: 19 Jun 2000 → 21 Jun 2000 Conference number: 13

Conference

Conference	The 13th International Bled Electronic Commerce Conference. 2000
Number	13
Country/Territory	Slovenia
City	Bled
Period	19/06/2000 → 21/06/2000

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Cite this

@inproceedings{88000ff0c02511db9769000ea68e967b,

title = "Towards a Framework for Evaluation of Commercial Web Sites",

abstract = "The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported. ",

keywords = "Evaluering, Virksomhedens hjemmeside",

author = "Elliot, {Stephen Ross} and M{\o}rup-Petersen, {Anders Schreiner} and Niels Bj{\o}rn-Andersen",

note = "O; The 13th International Bled Electronic Commerce Conference. 2000 ; Conference date: 19-06-2000 Through 21-06-2000",

year = "2000",

language = "English",

pages = "69--86",

editor = "Stefan Klein and Bob O'Keefe and Jo{\v z}e Gricar and Mateja Podlogar",

booktitle = "Proceedings of the 13th International Bled Electronic Commerce Conference",

publisher = "Moderna Organizacija",

address = "Slovenia",

}

Elliot, SR, Mørup-Petersen, AS & Bjørn-Andersen, N 2000, Towards a Framework for Evaluation of Commercial Web Sites. in S Klein, B O'Keefe, J Gricar & M Podlogar (eds), Proceedings of the 13th International Bled Electronic Commerce Conference: The End of the Beginning. Moderna Organizacija, Kranj, pp. 69-86, The 13th International Bled Electronic Commerce Conference. 2000, Bled, Slovenia, 19/06/2000.

Towards a Framework for Evaluation of Commercial Web Sites. / Elliot, Stephen Ross; Mørup-Petersen, Anders Schreiner; Bjørn-Andersen, Niels.
Proceedings of the 13th International Bled Electronic Commerce Conference: The End of the Beginning. ed. / Stefan Klein; Bob O'Keefe; Jože Gricar; Mateja Podlogar. Kranj: Moderna Organizacija, 2000. p. 69-86.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Towards a Framework for Evaluation of Commercial Web Sites

AU - Elliot, Stephen Ross

AU - Mørup-Petersen, Anders Schreiner

AU - Bjørn-Andersen, Niels

N1 - Conference code: 13

PY - 2000

Y1 - 2000

N2 - The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.

AB - The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.

KW - Evaluering

KW - Virksomhedens hjemmeside

M3 - Article in proceedings

SP - 69

EP - 86

BT - Proceedings of the 13th International Bled Electronic Commerce Conference

A2 - Klein, Stefan

A2 - O'Keefe, Bob

A2 - Gricar, Jože

A2 - Podlogar, Mateja

PB - Moderna Organizacija

CY - Kranj

T2 - The 13th International Bled Electronic Commerce Conference. 2000

Y2 - 19 June 2000 through 21 June 2000

ER -