Towards a Framework for Evaluation of Commercial Web Sites

Stephen Ross Elliot, Anders Schreiner Mørup-Petersen, Niels Bjørn-Andersen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.
    Original languageEnglish
    Title of host publicationProceedings of the 13th International Bled Electronic Commerce Conference : The End of the Beginning
    EditorsStefan Klein, Bob O'Keefe, Jože Gricar, Mateja Podlogar
    Number of pages18
    Place of PublicationKranj
    PublisherModerna Organizacija
    Publication date2000
    Pages69-86
    Publication statusPublished - 2000
    EventThe 13th International Bled Electronic Commerce Conference. 2000: Electronic Commerce "The end of the beginning" - Bled, Slovenia
    Duration: 19 Jun 200021 Jun 2000
    Conference number: 13

    Conference

    ConferenceThe 13th International Bled Electronic Commerce Conference. 2000
    Number13
    CountrySlovenia
    CityBled
    Period19/06/200021/06/2000

    Cite this

    Elliot, S. R., Mørup-Petersen, A. S., & Bjørn-Andersen, N. (2000). Towards a Framework for Evaluation of Commercial Web Sites. In S. Klein, B. O'Keefe, J. Gricar, & M. Podlogar (Eds.), Proceedings of the 13th International Bled Electronic Commerce Conference: The End of the Beginning (pp. 69-86). Moderna Organizacija.