The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.
|Title of host publication||Proceedings of the 13th International Bled Electronic Commerce Conference : The End of the Beginning|
|Editors||Stefan Klein, Bob O'Keefe, Jože Gricar, Mateja Podlogar|
|Number of pages||18|
|Place of Publication||Kranj|
|Publication status||Published - 2000|
|Event||The 13th International Bled Electronic Commerce Conference. 2000: Electronic Commerce "The end of the beginning" - Bled, Slovenia|
Duration: 19 Jun 2000 → 21 Jun 2000
Conference number: 13
|Conference||The 13th International Bled Electronic Commerce Conference. 2000|
|Period||19/06/2000 → 21/06/2000|
Elliot, S. R., Mørup-Petersen, A. S., & Bjørn-Andersen, N. (2000). Towards a Framework for Evaluation of Commercial Web Sites. In S. Klein, B. O'Keefe, J. Gricar, & M. Podlogar (Eds.), Proceedings of the 13th International Bled Electronic Commerce Conference: The End of the Beginning (pp. 69-86). Moderna Organizacija.