Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites

Andries Cupido, Eric Tze Kuan Lim, Chee-Wee Tan, Dianne Cyr

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationSIGHCI 2011 Proceedings
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2011
Article number21
Publication statusPublished - 2011
Externally publishedYes
EventThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS - Shanghai, China
Duration: 3 Dec 02114 Dec 2011
Conference number: 10
http://sighci.org/index.php?page=pre-icis-workshop&phpMyAdmin=622c4d141843t506dba2f

Workshop

WorkshopThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS
Number10
CountryChina
CityShanghai
Period03/12/021104/12/2011
SponsorAssociation for Information Systems Special Interest Group on Human Computer Interaction
Internet address

Cite this

Cupido, A., Lim, E. T. K., Tan, C-W., & Cyr, D. (2011). Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. In SIGHCI 2011 Proceedings [21] Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
Cupido, Andries ; Lim, Eric Tze Kuan ; Tan, Chee-Wee ; Cyr, Dianne. / Toward an Inclusive Model of E-Service Quality : A Content Analysis Study of Dutch E-Commerce Websites. SIGHCI 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011.
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title = "Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites",
author = "Andries Cupido and Lim, {Eric Tze Kuan} and Chee-Wee Tan and Dianne Cyr",
year = "2011",
language = "English",
booktitle = "SIGHCI 2011 Proceedings",
publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

}

Cupido, A, Lim, ETK, Tan, C-W & Cyr, D 2011, Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. in SIGHCI 2011 Proceedings., 21, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Shanghai, China, 03/12/0211.

Toward an Inclusive Model of E-Service Quality : A Content Analysis Study of Dutch E-Commerce Websites. / Cupido, Andries; Lim, Eric Tze Kuan; Tan, Chee-Wee; Cyr, Dianne.

SIGHCI 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011. 21.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - Toward an Inclusive Model of E-Service Quality

T2 - A Content Analysis Study of Dutch E-Commerce Websites

AU - Cupido, Andries

AU - Lim, Eric Tze Kuan

AU - Tan, Chee-Wee

AU - Cyr, Dianne

PY - 2011

Y1 - 2011

M3 - Article in proceedings

BT - SIGHCI 2011 Proceedings

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

ER -

Cupido A, Lim ETK, Tan C-W, Cyr D. Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. In SIGHCI 2011 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2011. 21