Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites

Andries Cupido, Eric Tze Kuan Lim, Chee-Wee Tan, Dianne Cyr

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Workshop

WorkshopThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS
Number10
CountryChina
CityShanghai
Period03/12/021104/12/2011
SponsorAssociation for Information Systems Special Interest Group on Human Computer Interaction
Internet address

Cite this

Cupido, A., Lim, E. T. K., Tan, C-W., & Cyr, D. (2011). Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. In SIGHCI 2011 Proceedings [21] Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
Cupido, Andries ; Lim, Eric Tze Kuan ; Tan, Chee-Wee ; Cyr, Dianne. / Toward an Inclusive Model of E-Service Quality : A Content Analysis Study of Dutch E-Commerce Websites. SIGHCI 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011.
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title = "Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites",
author = "Andries Cupido and Lim, {Eric Tze Kuan} and Chee-Wee Tan and Dianne Cyr",
year = "2011",
language = "English",
booktitle = "SIGHCI 2011 Proceedings",
publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

}

Cupido, A, Lim, ETK, Tan, C-W & Cyr, D 2011, Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. in SIGHCI 2011 Proceedings., 21, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Shanghai, China, 03/12/0211.

Toward an Inclusive Model of E-Service Quality : A Content Analysis Study of Dutch E-Commerce Websites. / Cupido, Andries; Lim, Eric Tze Kuan; Tan, Chee-Wee; Cyr, Dianne.

SIGHCI 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011. 21.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - Toward an Inclusive Model of E-Service Quality

T2 - A Content Analysis Study of Dutch E-Commerce Websites

AU - Cupido,Andries

AU - Lim,Eric Tze Kuan

AU - Tan,Chee-Wee

AU - Cyr,Dianne

PY - 2011

Y1 - 2011

M3 - Article in proceedings

BT - SIGHCI 2011 Proceedings

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

ER -

Cupido A, Lim ETK, Tan C-W, Cyr D. Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites. In SIGHCI 2011 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2011. 21.