Tourism Implications of Online Response to Terrorism

Aulona Ulqinaku; Gülen Sarial-Abi

doi:10.1016/j.annals.2020.102914

Tourism Implications of Online Response to Terrorism

Aulona Ulqinaku, Gülen Sarial-Abi

Department of Marketing

Leeds University Business School

Research output: Contribution to journal › Journal article › Research › peer-review

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Abstract

Individuals all around the world are under constant threat of terrorist attacks. Not surprisingly, terrorist attacks have a strong impact on tourism. However, tourism research is silent on how people respond online after terrorist attacks. Analyzing 154,390 tweets that were posted on Twitter after eight major terrorist attacks that occurred between November 24, 2016 and January 10, 2017, our results demonstrate that people show more anger-related compared to fear-related emotions online after terrorist attacks. We call for further research in tourism to understand how tourism managers and public policy makers can leverage social media after terrorist attacks.

Original language	English
Article number	102914
Journal	Annals of Tourism Research
Volume	86
Number of pages	4
ISSN	0160-7383
DOIs	https://doi.org/10.1016/j.annals.2020.102914
Publication status	Published - Jan 2021

Bibliographical note

Published online: 8. April 2020

Keywords

Terrorist attack
Tourism
Anger
Fear
Social media

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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gülen_sarial_abi_et_al_tourism_implications_of_online_response_acceptedversionAccepted author manuscript, 164 KBLicence: CC BY-NC-ND

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Cite this

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title = "Tourism Implications of Online Response to Terrorism",

abstract = "Individuals all around the world are under constant threat of terrorist attacks. Not surprisingly, terrorist attacks have a strong impact on tourism. However, tourism research is silent on how people respond online after terrorist attacks. Analyzing 154,390 tweets that were posted on Twitter after eight major terrorist attacks that occurred between November 24, 2016 and January 10, 2017, our results demonstrate that people show more anger-related compared to fear-related emotions online after terrorist attacks. We call for further research in tourism to understand how tourism managers and public policy makers can leverage social media after terrorist attacks.",

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AU - Sarial-Abi, Gülen

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N2 - Individuals all around the world are under constant threat of terrorist attacks. Not surprisingly, terrorist attacks have a strong impact on tourism. However, tourism research is silent on how people respond online after terrorist attacks. Analyzing 154,390 tweets that were posted on Twitter after eight major terrorist attacks that occurred between November 24, 2016 and January 10, 2017, our results demonstrate that people show more anger-related compared to fear-related emotions online after terrorist attacks. We call for further research in tourism to understand how tourism managers and public policy makers can leverage social media after terrorist attacks.

AB - Individuals all around the world are under constant threat of terrorist attacks. Not surprisingly, terrorist attacks have a strong impact on tourism. However, tourism research is silent on how people respond online after terrorist attacks. Analyzing 154,390 tweets that were posted on Twitter after eight major terrorist attacks that occurred between November 24, 2016 and January 10, 2017, our results demonstrate that people show more anger-related compared to fear-related emotions online after terrorist attacks. We call for further research in tourism to understand how tourism managers and public policy makers can leverage social media after terrorist attacks.

KW - Terrorist attack

KW - Tourism

KW - Anger

KW - Fear

KW - Social media

KW - Terrorist attack

KW - Tourism

KW - Anger

KW - Fear

KW - Social media

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DO - 10.1016/j.annals.2020.102914

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