Abstract
Modularity has played a key role in enabling mass customization in manufacturing and traditional services. However, translating modularity concepts into healthcare services may not be trivial; customer needs are usually manifested through the care provider, who plays a decisive role in engineering meaningful modules, which may be combinations of required exam and treatment resources to fulfil patient-specific needs. We investigate how modularity can enable mass customization in healthcare operations. For that, we analyze how well-established manufacturing modularity conditions translate into that context. We close the paper proposing research directions for the study of modularization and mass customization in healthcare operations.
| Original language | English |
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| Title of host publication | Proceedings of EurOMA 2023 Conference |
| Place of Publication | Leuven |
| Publisher | EUROMA, European Operations Management Association |
| Publication date | 2023 |
| Publication status | Published - 2023 |
| Event | The 30th EurOMA International Annual Conference 2023: A Systems Lens on Operations - Leuven, Belgium Duration: 1 Jul 2023 → 6 Jul 2023 Conference number: 30 https://euroma2023.org/# |
Conference
| Conference | The 30th EurOMA International Annual Conference 2023 |
|---|---|
| Number | 30 |
| Country/Territory | Belgium |
| City | Leuven |
| Period | 01/07/2023 → 06/07/2023 |
| Internet address |
Keywords
- Modularity
- Mass customization
- Healthcare operations