The Technological Maturity of Process Mining: An Exploration of the Status Quo in Top IS Journals

Malte Thiede, Daniel Fürstenau

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

This paper reviews top IS journals to explore the status quo of process mining as a technology. We use a three-category classification scheme that emerged from synthesizing prior maturity models from an ERP and a business analytics context. The three categories string together the organizational and system-orientated perspective and add a focus on digital services. The tentative results from screening twenty-two top IS journals show that thus far publications within these journals have dedicated attention primarily to the first category, single systems. Cross-system or cross-organizational process mining is underrepresented as well as the analysis of services with non-digital components. However, the results also suggest that process mining is on the cusp of becoming a technology that allows new insights into consumer processes by supplying business operations with detailed information to tailor the customer experience.

Original languageEnglish
Title of host publicationMultikonferenz Wirtschaftsinformatik (MKWI) 2016 : Band III
EditorsVolker Nissen, Dirk Stelzer, Steffen Straßburger, Daniel Fischer
Number of pages12
Place of PublicationIlmenau
PublisherUniversitätsverlag Ilmenau
Publication date2016
Pages1591-1602
ISBN (Print)9783863601324
Publication statusPublished - 2016
Externally publishedYes
EventMulti-Conference on Information Systems, MKWI 2016 - Ilmenau, Germany
Duration: 9 Mar 201611 Mar 2016

Conference

ConferenceMulti-Conference on Information Systems, MKWI 2016
CountryGermany
CityIlmenau
Period09/03/201611/03/2016

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