The Technological Maturity of Process Mining: An Exploration of the Status Quo in Top IS Journals

This paper reviews top IS journals to explore the status quo of process mining as a technology. We use a three-category classification scheme that emerged from synthesizing prior maturity models from an ERP and a business analytics context. The three categories string together the organizational and system-orientated perspective and add a focus on digital services. The tentative results from screening twenty-two top IS journals show that thus far publications within these journals have dedicated attention primarily to the first category, single systems. Cross-system or cross-organizational process mining is underrepresented as well as the analysis of services with non-digital components. However, the results also suggest that process mining is on the cusp of becoming a technology that allows new insights into consumer processes by supplying business operations with detailed information to tailor the customer experience.