The Role of Socio-technical Devices in Framing the Current Strategic Issues and Future States of the Service Market

Research output: Working paperResearch

Abstract

The aim of this paper is to inquire into the role of socio-technical devices like value metrics and accounting in organizing the service market. The authors provide a case on how such devices participates in framing the market for transportation during the introduction of large-scale bridges. In addition to the traditional role of accounting as a representation device, the authors also show how these devices participate in performing the service economy - undermining and redrawing organizational boundaries in unexpected ways. The presence of multiple connections with socio-technical devices are then brought into an explanation of the overflowing and reconfiguration of the transportation market.
Original languageEnglish
Place of PublicationKøbenhavn
Number of pages30
ISBN (Electronic)x656455836
Publication statusPublished - 2004

Cite this

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title = "The Role of Socio-technical Devices in Framing the Current Strategic Issues and Future States of the Service Market",
abstract = "The aim of this paper is to inquire into the role of socio-technical devices like value metrics and accounting in organizing the service market. The authors provide a case on how such devices participates in framing the market for transportation during the introduction of large-scale bridges. In addition to the traditional role of accounting as a representation device, the authors also show how these devices participate in performing the service economy - undermining and redrawing organizational boundaries in unexpected ways. The presence of multiple connections with socio-technical devices are then brought into an explanation of the overflowing and reconfiguration of the transportation market.",
keywords = "Internt regnskabsv{\ae}sen, F{\ae}rgefart, Broer, Infrastruktur, Service{\o}konomi, Service management, Service",
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