The Role of IT in Customer Satisfaction in Inter-Organizational Relationships

Thomas Ritter; Thilo A. Müller; Hans Georg Gemünden

The Role of IT in Customer Satisfaction in Inter-Organizational Relationships

Thomas Ritter, Thilo A. Müller, Hans Georg Gemünden

Research output: Contribution to conference › Paper › Research

Original language	English
Publication date	2001
Publication status	Published - 2001
Event	The 17th Annual IMP Conference at the Norwegian School of Management BI - Oslo, Norway Duration: 9 Sept 2001 → 11 Sept 2001 Conference number: 17

Conference

Conference	The 17th Annual IMP Conference at the Norwegian School of Management BI
Number	17
Country/Territory	Norway
City	Oslo
Period	09/09/2001 → 11/09/2001

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@conference{52623dc0c02311db9769000ea68e967b,

title = "The Role of IT in Customer Satisfaction in Inter-Organizational Relationships",

keywords = "Interorganisatoriske relationer, Informationsteknologi, Kunderelationer, Kundetilfredshed",

author = "Thomas Ritter and M{\"u}ller, \{Thilo A.\} and Gem{\"u}nden, \{Hans Georg\}",

note = "Opstilling: 658.901 rit L{\o}be nr.: 021178 Sider: 22; The 17th Annual IMP Conference at the Norwegian School of Management BI ; Conference date: 09-09-2001 Through 11-09-2001",

year = "2001",

language = "English",

}

TY - CONF

T1 - The Role of IT in Customer Satisfaction in Inter-Organizational Relationships

AU - Ritter, Thomas

AU - Müller, Thilo A.

AU - Gemünden, Hans Georg

N1 - Conference code: 17

PY - 2001

Y1 - 2001

KW - Interorganisatoriske relationer

KW - Informationsteknologi

KW - Kunderelationer

KW - Kundetilfredshed

M3 - Paper

T2 - The 17th Annual IMP Conference at the Norwegian School of Management BI

Y2 - 9 September 2001 through 11 September 2001

ER -