The Role of IT in Customer Satisfaction in Inter-Organizational Relationships

Thomas Ritter, Thilo A. Müller, Hans Georg Gemünden

    Research output: Contribution to conferencePaperResearch

    Original languageEnglish
    Publication date2001
    Publication statusPublished - 2001
    EventThe 17th Annual IMP Conference at the Norwegian School of Management BI - Oslo, Norway
    Duration: 9 Sep 200111 Sep 2001
    Conference number: 17

    Conference

    ConferenceThe 17th Annual IMP Conference at the Norwegian School of Management BI
    Number17
    CountryNorway
    CityOslo
    Period09/09/200111/09/2001

    Cite this

    Ritter, T., Müller, T. A., & Gemünden, H. G. (2001). The Role of IT in Customer Satisfaction in Inter-Organizational Relationships. Paper presented at The 17th Annual IMP Conference at the Norwegian School of Management BI, Oslo, Norway.
    Ritter, Thomas ; Müller, Thilo A. ; Gemünden, Hans Georg. / The Role of IT in Customer Satisfaction in Inter-Organizational Relationships. Paper presented at The 17th Annual IMP Conference at the Norwegian School of Management BI, Oslo, Norway.
    @conference{52623dc0c02311db9769000ea68e967b,
    title = "The Role of IT in Customer Satisfaction in Inter-Organizational Relationships",
    keywords = "Interorganisatoriske relationer, Informationsteknologi, Kunderelationer, Kundetilfredshed",
    author = "Thomas Ritter and M{\"u}ller, {Thilo A.} and Gem{\"u}nden, {Hans Georg}",
    note = "Opstilling: 658.901 rit L{\o}be nr.: 021178 Sider: 22; null ; Conference date: 09-09-2001 Through 11-09-2001",
    year = "2001",
    language = "English",

    }

    Ritter, T, Müller, TA & Gemünden, HG 2001, 'The Role of IT in Customer Satisfaction in Inter-Organizational Relationships' Paper presented at, Oslo, Norway, 09/09/2001 - 11/09/2001, .

    The Role of IT in Customer Satisfaction in Inter-Organizational Relationships. / Ritter, Thomas; Müller, Thilo A.; Gemünden, Hans Georg.

    2001. Paper presented at The 17th Annual IMP Conference at the Norwegian School of Management BI, Oslo, Norway.

    Research output: Contribution to conferencePaperResearch

    TY - CONF

    T1 - The Role of IT in Customer Satisfaction in Inter-Organizational Relationships

    AU - Ritter, Thomas

    AU - Müller, Thilo A.

    AU - Gemünden, Hans Georg

    N1 - Opstilling: 658.901 rit Løbe nr.: 021178 Sider: 22

    PY - 2001

    Y1 - 2001

    KW - Interorganisatoriske relationer

    KW - Informationsteknologi

    KW - Kunderelationer

    KW - Kundetilfredshed

    M3 - Paper

    ER -

    Ritter T, Müller TA, Gemünden HG. The Role of IT in Customer Satisfaction in Inter-Organizational Relationships. 2001. Paper presented at The 17th Annual IMP Conference at the Norwegian School of Management BI, Oslo, Norway.