The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour

Ricky Wilke, Lars Bech Christensen

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2009
Number of pages8
Publication statusPublished - 2009
EventThe 38th EMAC Annual Conference 2009 - Audencia Nantes, Ecole de Management, Nantes, France
Duration: 26 May 200929 May 2009
Conference number: 38

Conference

ConferenceThe 38th EMAC Annual Conference 2009
Number38
LocationAudencia Nantes, Ecole de Management
CountryFrance
CityNantes
Period26/05/200929/05/2009

Cite this

Wilke, R., & Bech Christensen, L. (2009). The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. Paper presented at The 38th EMAC Annual Conference 2009, Nantes, France.
Wilke, Ricky ; Bech Christensen, Lars. / The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. Paper presented at The 38th EMAC Annual Conference 2009, Nantes, France.8 p.
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author = "Ricky Wilke and {Bech Christensen}, Lars",
year = "2009",
language = "English",
note = "null ; Conference date: 26-05-2009 Through 29-05-2009",

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Wilke, R & Bech Christensen, L 2009, 'The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour' Paper presented at, Nantes, France, 26/05/2009 - 29/05/2009, .

The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. / Wilke, Ricky; Bech Christensen, Lars.

2009. Paper presented at The 38th EMAC Annual Conference 2009, Nantes, France.

Research output: Contribution to conferencePaperResearchpeer-review

TY - CONF

T1 - The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour

AU - Wilke, Ricky

AU - Bech Christensen, Lars

PY - 2009

Y1 - 2009

M3 - Paper

ER -

Wilke R, Bech Christensen L. The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. 2009. Paper presented at The 38th EMAC Annual Conference 2009, Nantes, France.