The Role of Emotions as Mediators of Service Failure Recovery Efforts on Post-complaining Behaviour

Ricky Wilke, Lars Bech Christensen

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2009
Number of pages8
Publication statusPublished - 2009
EventThe 38th EMAC Annual Conference 2009: Marketing and the Core Disciplines - Audencia Nantes, Ecole de Management, Nantes, France
Duration: 26 May 200929 May 2009
Conference number: 38

Conference

ConferenceThe 38th EMAC Annual Conference 2009
Number38
LocationAudencia Nantes, Ecole de Management
Country/TerritoryFrance
CityNantes
Period26/05/200929/05/2009

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