The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences

Lars Grønholdt; Anne Martensen; Kai Kristensen

doi:10.1080/09544120050007823

The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences

Lars Grønholdt, Anne Martensen, Kai Kristensen

Department of Marketing

Aarhus School of Business

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	Total Quality Management & Business Excellence
Volume	11
Issue number	4-6
Pages (from-to)	509-514
Number of pages	6
ISSN	1478-3363
DOIs	https://doi.org/10.1080/09544120050007823
Publication status	Published - 2000

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title = "The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences",

keywords = "Kundetilfredshed, Kundeloyalitet, Kundeindekser, ECSI, European Customer Satisfaction Index",

author = "Lars Gr{\o}nholdt and Anne Martensen and Kai Kristensen",

year = "2000",

doi = "10.1080/09544120050007823",

language = "English",

volume = "11",

pages = "509--514",

journal = "Total Quality Management & Business Excellence",

issn = "1478-3363",

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TY - JOUR

T1 - The Relationship between Customer Satisfaction and Loyalty

T2 - Cross-industry Differences

AU - Grønholdt, Lars

AU - Martensen, Anne

AU - Kristensen, Kai

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeloyalitet

KW - Kundeindekser

KW - ECSI

KW - European Customer Satisfaction Index

U2 - 10.1080/09544120050007823

DO - 10.1080/09544120050007823

M3 - Journal article

SN - 1478-3363

VL - 11

SP - 509

EP - 514

JO - Total Quality Management & Business Excellence

JF - Total Quality Management & Business Excellence

IS - 4-6

ER -