Abstract
A new generation of information systems based on artificial intelligence (AI) transforms the way we work. However, existing research on human-AI collaboration is scattered across disciplines, highlighting the need for more transparency about the design of human-AI collaboration in organizational contexts. This paper addresses this gap by reviewing the literature on human-AI collaboration through the lens of human teamwork. Our results provide insights into how emerging topics of human-AI collaboration are connected and influence each other. In particular, the review indicates that, with the increasing complexity of organizational settings, human-AI collaboration needs to be designed differently, and team maintenance activities become more important due to increased communicational requirements of humans. Our main contribution is a novel framework of temporal phases in human-AI collaboration, identifying the mechanisms that need to be considered when designing them for organizational contexts. Additionally, we use our framework to derive a future research agenda.
Original language | English |
---|---|
Title of host publication | International Conference on Information Systems, ICIS 2023 : "Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies" |
Publisher | Association for Information Systems |
Publication date | 2023 |
ISBN (Electronic) | 9781713893622 |
Publication status | Published - 2023 |
Externally published | Yes |
Event | The 44rd International Conference on Information Systems: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, India Duration: 10 Dec 2023 → 13 Dec 2023 Conference number: 44 https://icis2023.aisconferences.org/ |
Conference
Conference | The 44rd International Conference on Information Systems |
---|---|
Number | 44 |
Country/Territory | India |
City | Hyderabad |
Period | 10/12/2023 → 13/12/2023 |
Internet address |
Series | Proceedings of the International Conference on Information Systems |
---|---|
ISSN | 0000-0033 |
Keywords
- Human-AI collaboration
- Literature review
- Teamwork