The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective

Marvin Braun, Maike Greve, Ulrich Gnewuch

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

A new generation of information systems based on artificial intelligence (AI) transforms the way we work. However, existing research on human-AI collaboration is scattered across disciplines, highlighting the need for more transparency about the design of human-AI collaboration in organizational contexts. This paper addresses this gap by reviewing the literature on human-AI collaboration through the lens of human teamwork. Our results provide insights into how emerging topics of human-AI collaboration are connected and influence each other. In particular, the review indicates that, with the increasing complexity of organizational settings, human-AI collaboration needs to be designed differently, and team maintenance activities become more important due to increased communicational requirements of humans. Our main contribution is a novel framework of temporal phases in human-AI collaboration, identifying the mechanisms that need to be considered when designing them for organizational contexts. Additionally, we use our framework to derive a future research agenda.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2023 : "Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies"
PublisherAssociation for Information Systems
Publication date2023
ISBN (Electronic)9781713893622
Publication statusPublished - 2023
Externally publishedYes
EventThe 44rd International Conference on Information Systems: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, India
Duration: 10 Dec 202313 Dec 2023
Conference number: 44
https://icis2023.aisconferences.org/

Conference

ConferenceThe 44rd International Conference on Information Systems
Number44
Country/TerritoryIndia
CityHyderabad
Period10/12/202313/12/2023
Internet address
SeriesProceedings of the International Conference on Information Systems
ISSN0000-0033

Keywords

  • Human-AI collaboration
  • Literature review
  • Teamwork

Cite this