The Management Quest for Authentic Relationships in Voluntary Social Care

Little research has been devoted to exploring the perspective of volunteer managers and the values guiding them in their effort to manage voluntary social care. The purpose of this paper is to begin to provide insight into the content of these values and their impact on the day-to-day practices of managers. The paper will proceed through three stages. The first provides a short review of the literature regarding the nature of research in the field of volunteer management. This is followed by a presentation of results from an exploratory study of how managers’ call for authentic relationships has specific consequences for how voluntary social care becomes an object of their management. These questions will be investigated among managers in four different organizational settings in Denmark, which organize voluntary social care in relation to children, the elderly, young people with mental health problems and hospital patients respectively. The paper concludes by discussing the kinds of challenges and dilemmas that these values and expectations bring about.