The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences

Torsten Ringberg, Glenn Christensen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

LanguageEnglish
Title of host publicationAdvances in Consumer Research
EditorsPunam Anand Keller , Dennis W. Rook
Place of Publicationwww
PublisherAssociation for Consumer Research
Date2003
Pages385-386
ISBN (Print)9780915552498, 0915552493
StatePublished - 2003
Externally publishedYes
Event30th Annual Conference of the Association for Consumer Research. ACR 2002 - Atlanta, United States
Duration: 19 Oct 200222 Oct 2002
Conference number: 30

Conference

Conference30th Annual Conference of the Association for Consumer Research. ACR 2002
Number30
CountryUnited States
CityAtlanta
Period19/10/200222/10/2002
SeriesAdvances in Consumer Research
Volume30
ISSN0098-9258

Cite this

Ringberg, T., & Christensen, G. (2003). The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. In P. A. Keller , & D. W. Rook (Eds.), Advances in Consumer Research (pp. 385-386). www: Association for Consumer Research. Advances in Consumer Research, Vol.. 30
Ringberg, Torsten ; Christensen, Glenn. / The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. Advances in Consumer Research. editor / Punam Anand Keller ; Dennis W. Rook. www : Association for Consumer Research, 2003. pp. 385-386 (Advances in Consumer Research, ???volume??? 30).
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Ringberg, T & Christensen, G 2003, The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. in PA Keller & DW Rook (eds), Advances in Consumer Research. Association for Consumer Research, www, Advances in Consumer Research, vol. 30, pp. 385-386, Atlanta, United States, 19/10/2002.

The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. / Ringberg, Torsten; Christensen, Glenn.

Advances in Consumer Research. ed. / Punam Anand Keller ; Dennis W. Rook. www : Association for Consumer Research, 2003. p. 385-386.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences

AU - Ringberg,Torsten

AU - Christensen,Glenn

PY - 2003

Y1 - 2003

M3 - Article in proceedings

SN - 9780915552498

SN - 0915552493

SP - 385

EP - 386

BT - Advances in Consumer Research

PB - Association for Consumer Research

CY - www

ER -

Ringberg T, Christensen G. The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. In Keller PA, Rook DW, editors, Advances in Consumer Research. www: Association for Consumer Research. 2003. p. 385-386. (Advances in Consumer Research, Vol. 30).