The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Original language	English
Title of host publication	Advances in Consumer Research
Editors	Punam Anand Keller , Dennis W. Rook
Place of Publication	www
Publisher	Association for Consumer Research
Publication date	2003
Pages	385-386
ISBN (Print)	9780915552498, 0915552493
Publication status	Published - 2003
Externally published	Yes
Event	30th Annual Conference of the Association for Consumer Research. ACR 2002 - Atlanta, United States Duration: 19 Oct 2002 → 22 Oct 2002 Conference number: 30

Conference	30th Annual Conference of the Association for Consumer Research. ACR 2002
Number	30
Country/Territory	United States
City	Atlanta
Period	19/10/2002 → 22/10/2002

Series	Advances in Consumer Research
Volume	30
ISSN	0098-9258

Access to Document

@inproceedings{712fdf6cc0d24383a589e25ec7cfcc04,

title = "The Influence of Socio-Cultural Frameworks on Consumers{\textquoteright} Service Recovery Experiences",

author = "Torsten Ringberg and Glenn Christensen",

year = "2003",

language = "English",

isbn = "9780915552498",

series = "Advances in Consumer Research",

publisher = "Association for Consumer Research",

pages = "385--386",

editor = "{Keller }, {Punam Anand } and Rook, {Dennis W. }",

booktitle = "Advances in Consumer Research",

address = "United States",

note = "30th Annual Conference of the Association for Consumer Research. ACR 2002 ; Conference date: 19-10-2002 Through 22-10-2002",

}

Ringberg, T & Christensen, G 2003, The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. in PA Keller & DW Rook (eds), Advances in Consumer Research. Association for Consumer Research, www, Advances in Consumer Research, vol. 30, pp. 385-386, 30th Annual Conference of the Association for Consumer Research. ACR 2002, Atlanta, Georgia, United States, 19/10/2002. <http://www.acrwebsite.org/search/view-conference-proceedings.aspx?Id=8824>

The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. / Ringberg, Torsten; Christensen, Glenn.
Advances in Consumer Research. ed. / Punam Anand Keller ; Dennis W. Rook. www: Association for Consumer Research, 2003. p. 385-386 (Advances in Consumer Research, Vol. 30).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences

AU - Ringberg, Torsten

AU - Christensen, Glenn

N1 - Conference code: 30

PY - 2003

Y1 - 2003

M3 - Article in proceedings

SN - 9780915552498

SN - 0915552493

T3 - Advances in Consumer Research

SP - 385

EP - 386

BT - Advances in Consumer Research

A2 - Keller , Punam Anand

A2 - Rook, Dennis W.

PB - Association for Consumer Research

CY - www

T2 - 30th Annual Conference of the Association for Consumer Research. ACR 2002

Y2 - 19 October 2002 through 22 October 2002

ER -