The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences

Torsten Ringberg, Glenn Christensen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationAdvances in Consumer Research
EditorsPunam Anand Keller , Dennis W. Rook
Place of Publicationwww
PublisherAssociation for Consumer Research
Publication date2003
Pages385-386
ISBN (Print)9780915552498, 0915552493
Publication statusPublished - 2003
Externally publishedYes
Event30th Annual Conference of the Association for Consumer Research. ACR 2002 - Atlanta, United States
Duration: 19 Oct 200222 Oct 2002
Conference number: 30

Conference

Conference30th Annual Conference of the Association for Consumer Research. ACR 2002
Number30
CountryUnited States
CityAtlanta
Period19/10/200222/10/2002
SeriesAdvances in Consumer Research
Volume30
ISSN0098-9258

Cite this

Ringberg, T., & Christensen, G. (2003). The Influence of Socio-Cultural Frameworks on Consumers’ Service Recovery Experiences. In P. A. Keller , & D. W. Rook (Eds.), Advances in Consumer Research (pp. 385-386). Association for Consumer Research. Advances in Consumer Research, Vol.. 30 http://www.acrwebsite.org/search/view-conference-proceedings.aspx?Id=8824