Abstract
Managerial summary: This paper studies how knowledge-intensive services (KIS) are impacted by a geographic relocation of the services across country borders. The relocation, termed offshoring, implies that the service client and provider are geographically separated and need to interact on a distance in order to produce the service. As the service production is dependent on the transfer of existing knowledge and co-creation of new knowledge by clients and service providers, the geographic distance is challenging KIS production processes. An empirical analysis finds that the geographic distance is changing the way the services are produced. The transfer and co-creation of knowledge are reduced leading to fewer interactions between clients and service providers, mainly knowledge coproduction remains important. These changes lead to altered KIS production processes and service characteristics.
Original language | English |
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Journal | Global Strategy Journal |
Volume | 9 |
Issue number | 3 |
Pages (from-to) | 453-487 |
Number of pages | 35 |
ISSN | 2042-5791 |
DOIs | |
Publication status | Published - 2019 |
Externally published | Yes |
Keywords
- activity system
- knowledge-intensive services
- offshoring
- practice theory
- service production process