The Employee-Customer-Profit Chain: Measuring and Understanding the Links

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Original languageEnglish
Title of host publicationProceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal
Publication date2002
Pages6
Publication statusPublished - 2002
EventThe 31th EMAC Annual Conference 2002 - University of Minho, School of Economics & Management, Braga, Portugal
Duration: 28 May 200231 May 2002
Conference number: 31

Conference

ConferenceThe 31th EMAC Annual Conference 2002
Number31
LocationUniversity of Minho, School of Economics & Management
CountryPortugal
CityBraga
Period28/05/200231/05/2002

Cite this

Grønholdt, L., & Martensen, A. (2002). The Employee-Customer-Profit Chain: Measuring and Understanding the Links. In Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal (pp. 6)
Grønholdt, Lars ; Martensen, Anne. / The Employee-Customer-Profit Chain : Measuring and Understanding the Links. Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal. 2002. pp. 6
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title = "The Employee-Customer-Profit Chain: Measuring and Understanding the Links",
keywords = "Kundeloyalitet, Medarbejderloyalitet, medarbejder-kunde-l{\o}nsomhedesk{\ae}der, Radisson SAS Hotels",
author = "Lars Gr{\o}nholdt and Anne Martensen",
year = "2002",
language = "English",
pages = "6",
booktitle = "Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal",

}

Grønholdt, L & Martensen, A 2002, The Employee-Customer-Profit Chain: Measuring and Understanding the Links. in Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal. pp. 6, Braga, Portugal, 28/05/2002.

The Employee-Customer-Profit Chain : Measuring and Understanding the Links. / Grønholdt, Lars; Martensen, Anne.

Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal. 2002. p. 6.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

TY - GEN

T1 - The Employee-Customer-Profit Chain

T2 - Measuring and Understanding the Links

AU - Grønholdt, Lars

AU - Martensen, Anne

PY - 2002

Y1 - 2002

KW - Kundeloyalitet

KW - Medarbejderloyalitet

KW - medarbejder-kunde-lønsomhedeskæder

KW - Radisson SAS Hotels

M3 - Article in proceedings

SP - 6

BT - Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal

ER -

Grønholdt L, Martensen A. The Employee-Customer-Profit Chain: Measuring and Understanding the Links. In Proceedings of the 31th EMAC Conference, Braga, Portugal, 28-31 May 2002, University of Minho, Braga, Portugal. 2002. p. 6