@inproceedings{07fa8040c02211db9769000ea68e967b,
title = "The employee-customer-profit chain: Estimating and managing the linkages",
keywords = "Medarbejderloyalitet, Kundeloyalitet",
author = "Lars Gr{\o}nholdt and Anne Martensen",
note = "Opstilling: 658.901 gr{\o} L{\o}be nr.: 032188; The employee-customer-profit chain ; Conference date: 30-06-2010",
year = "2003",
language = "English",
pages = "8",
editor = "A. Palmer",
booktitle = "Refreshing the Challenge of Relationship Marketing. Proceedings of the 11th International Colloquium in Relationship Marketing, September 2003, University of Gloucestershire",
}