The Consumer Direct Services Revolution in Grocery Retailing: An Exploraty Investigation

Christoph Teller; Herbert Kotzab; David B. Grant

doi:10.1108/09604520610639973

The Consumer Direct Services Revolution in Grocery Retailing: An Exploraty Investigation

Christoph Teller
, Herbert Kotzab
, David B. Grant

Department of Operations Management

Heriot-Watt University

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	Managing Service Quality
Volume	16
Issue number	1
Pages (from-to)	78-96
ISSN	0960-4529
DOIs	https://doi.org/10.1108/09604520610639973
Publication status	Published - 2006

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title = "The Consumer Direct Services Revolution in Grocery Retailing: An Exploraty Investigation",

keywords = "Distributionskanaler, Detailhandel, Kundeservice, Dagligvarer, Dagligvarehandel, Home delivery",

author = "Christoph Teller and Herbert Kotzab and Grant, \{David B.\}",

year = "2006",

doi = "10.1108/09604520610639973",

language = "English",

volume = "16",

pages = "78--96",

journal = "Managing Service Quality",

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AU - Teller, Christoph

AU - Kotzab, Herbert

AU - Grant, David B.

PY - 2006

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KW - Distributionskanaler

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KW - Kundeservice

KW - Dagligvarer

KW - Dagligvarehandel

KW - Home delivery

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DO - 10.1108/09604520610639973

M3 - Journal article

SN - 0960-4529

VL - 16

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JO - Managing Service Quality

JF - Managing Service Quality

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