Ten Misunderstandings about Maturity Models

Kim Normann Andersen; Jungwoo Lee; Tobias Mettler; M. Jae Moon

doi:10.1145/3396956.3396980

Ten Misunderstandings about Maturity Models

Kim Normann Andersen, Jungwoo Lee, Tobias Mettler, M. Jae Moon

Department of Digitalization

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.

Original language	English
Title of host publication	The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020) : Intelligent Government in the Intelligent Information Society
Editors	Seok-Jin Eom, Jooho Lee
Number of pages	6
Place of Publication	New York
Publisher	Association for Computing Machinery
Publication date	Jun 2020
Pages	261-266
ISBN (Electronic)	9781450387910
DOIs	https://doi.org/10.1145/3396956.3396980
Publication status	Published - Jun 2020
Event	21st Annual International Conference on Digital Government Research. dg.o 2020: Intelligent Government in the Intelligent Information Society - Seoul National University, Seoul, Korea, Republic of Duration: 15 Jun 2020 → 19 Jun 2020 Conference number: 21 http://dgsoc.org/dgo-2020/

Conference

Conference	21st Annual International Conference on Digital Government Research. dg.o 2020
Number	21
Location	Seoul National University
Country/Territory	Korea, Republic of
City	Seoul
Period	15/06/2020 → 19/06/2020
Internet address	http://dgsoc.org/dgo-2020/

Keywords

Stage model
Maturity model
Electronic government
Government digitalization

Access to Document

10.1145/3396956.3396980Licence: Unspecified

https://dl.acm.org/doi/pdf/10.1145/3396956.3396980Licence: Unspecified
https://serval.unil.ch/resource/serval:BIB_F6889DB7515E.P001/REF.pdfLicence: Unspecified

Handle.net

Persistent link

Cite this

Andersen, K. N., Lee, J., Mettler, T., & Moon, M. J. (2020). Ten Misunderstandings about Maturity Models. In S.-J. Eom, & J. Lee (Eds.), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020): Intelligent Government in the Intelligent Information Society (pp. 261-266). Association for Computing Machinery. https://doi.org/10.1145/3396956.3396980

Andersen, Kim Normann ; Lee, Jungwoo ; Mettler, Tobias et al. / Ten Misunderstandings about Maturity Models. The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020): Intelligent Government in the Intelligent Information Society. editor / Seok-Jin Eom ; Jooho Lee. New York : Association for Computing Machinery, 2020. pp. 261-266

@inproceedings{c323370ed83544afa484fde3a1e043b3,

title = "Ten Misunderstandings about Maturity Models",

abstract = "In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government. ",

keywords = "Stage model, Maturity model, Electronic government, Government digitalization, Stage model, Maturity model, Electronic government, Government digitalization",

author = "Andersen, {Kim Normann} and Jungwoo Lee and Tobias Mettler and Moon, {M. Jae}",

year = "2020",

month = jun,

doi = "10.1145/3396956.3396980",

language = "English",

pages = "261--266",

editor = "Seok-Jin Eom and Jooho Lee",

booktitle = "The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020)",

publisher = "Association for Computing Machinery",

address = "United States",

note = "21st Annual International Conference on Digital Government Research. dg.o 2020 : Intelligent Government in the Intelligent Information Society, DGO.2020 ; Conference date: 15-06-2020 Through 19-06-2020",

url = "http://dgsoc.org/dgo-2020/",

}

Andersen, KN, Lee, J, Mettler, T & Moon, MJ 2020, Ten Misunderstandings about Maturity Models. in S-J Eom & J Lee (eds), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020): Intelligent Government in the Intelligent Information Society. Association for Computing Machinery, New York, pp. 261-266, 21st Annual International Conference on Digital Government Research. dg.o 2020, Seoul, Korea, Republic of, 15/06/2020. https://doi.org/10.1145/3396956.3396980

Ten Misunderstandings about Maturity Models. / Andersen, Kim Normann; Lee, Jungwoo; Mettler, Tobias et al.
The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020): Intelligent Government in the Intelligent Information Society. ed. / Seok-Jin Eom; Jooho Lee. New York: Association for Computing Machinery, 2020. p. 261-266.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Ten Misunderstandings about Maturity Models

AU - Andersen, Kim Normann

AU - Lee, Jungwoo

AU - Mettler, Tobias

AU - Moon, M. Jae

N1 - Conference code: 21

PY - 2020/6

Y1 - 2020/6

N2 - In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.

AB - In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.

KW - Stage model

KW - Maturity model

KW - Electronic government

KW - Government digitalization

KW - Stage model

KW - Maturity model

KW - Electronic government

KW - Government digitalization

U2 - 10.1145/3396956.3396980

DO - 10.1145/3396956.3396980

M3 - Article in proceedings

SP - 261

EP - 266

BT - The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020)

A2 - Eom, Seok-Jin

A2 - Lee, Jooho

PB - Association for Computing Machinery

CY - New York

T2 - 21st Annual International Conference on Digital Government Research. dg.o 2020

Y2 - 15 June 2020 through 19 June 2020

ER -