Ten Misunderstandings about Maturity Models

Kim Normann Andersen, Jungwoo Lee, Tobias Mettler, M. Jae Moon

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.
Original languageEnglish
Title of host publicationThe Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020) : Intelligent Government in the Intelligent Information Society
EditorsSeok-Jin Eom, Jooho Lee
Number of pages6
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Publication dateJun 2020
Pages261-266
ISBN (Electronic)9781450387910
DOIs
Publication statusPublished - Jun 2020
Event21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society. DGO 2020 - Seoul National University, Seoul, Korea, Republic of
Duration: 15 Jun 202019 Jun 2020
Conference number: 21
http://dgsoc.org/dgo-2020/

Conference

Conference21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society. DGO 2020
Number21
LocationSeoul National University
CountryKorea, Republic of
CitySeoul
Period15/06/202019/06/2020
Internet address

Keywords

  • Stage model
  • Maturity model
  • Electronic government
  • Government digitalization

Cite this

Andersen, K. N., Lee, J., Mettler, T., & Moon, M. J. (2020). Ten Misunderstandings about Maturity Models. In S-J. Eom, & J. Lee (Eds.), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020): Intelligent Government in the Intelligent Information Society (pp. 261-266). Association for Computing Machinery. https://doi.org/10.1145/3396956.3396980