Technological Mediation and User Created Content in Tourism

Ana Maria Munar

Technological Mediation and User Created Content in Tourism

Research output: Working paper › Research

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Abstract

A development in Information and Communication Technologies promising to have a large impact on tourism is the phenomenon known as the Web 2.0. A key to this development is the encouraging of interactivity due to User Generated Content (UGC). This paper focuses on a specific type of UGC: Tourist Created Content (TCC). Based on an exploratory examination of the Web and an extensive analysis of the content, the study systematizes the knowledge about TCC, presents a classification system and provides an overview of its characteristics. The paper shows the processes that allow the tourist to digitalize content and reveals how TCC relates to the cultures of the Internet and shapes the tourism experience.

Original language	English
Place of Publication	Frederiksberg
Publisher	Department of International Economics and Management, Copenhagen Business School
Number of pages	28
Publication status	Published - Apr 2010

Series	CIBEM Working Paper Series

Keywords

User generated content
Word-of-mouth
Internet
Cultural change

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workingpaper1_amm_socialmedia_april10Final published version, 232 KBLicence: CC BY-NC-ND

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