Support or Barrier? A Front-line Perspective on Corporate Language Management

Guro Refsum Sanden, Dorte Lønsmann

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review


This study offers a critical look at how corporate-level language management influences front-line language practices among employees in three multinational corporations (MNCs) headquartered in Scandinavia. Based on interview and document data, we examine, firstly, what front-line practices employees use to cross language boundaries in their everyday work, and, secondly, how these practices relate to top-down language management in the case companies. Our findings show that employees are often dependent on ad hoc and informal solutions in cross- language situations, which leads us to a discussion of how a company’s language policy may be seen as both support and a barrier.
Original languageEnglish
Publication date2017
Publication statusPublished - 2017
EventThe 4th International Conference on Responsible Leadership 2017: Leadership Challenges that Matter - University of Pretoria, Pretoria, South Africa
Duration: 15 Mar 201716 Mar 2017
Conference number: 4


ConferenceThe 4th International Conference on Responsible Leadership 2017
LocationUniversity of Pretoria
Country/TerritorySouth Africa
Internet address

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