Abstract
In this paper, we discuss how street-level bureaucracy research might benefit from further expanding current views on citizens/clients in public encounters. We begin by presenting an overview of established and emergent lines of inquiry. Based on this, we highlight two perspectives that are currently found to be missing but, in our view, carry significant potential in terms of advancing the field through a deeper engagement with the notion of the “client” and the “citizen” respectively.
| Original language | English |
|---|---|
| Publication date | 2025 |
| Number of pages | 3 |
| Publication status | Published - 2025 |
| Event | EGPA Annual Conference 2025: EGPA at 50: Prospects for Public Administration across Europe - University of Glasgow, Glasgow, United Kingdom Duration: 26 Aug 2025 → 29 Aug 2025 https://iias-iisa.org/egpa-2025-conference/ |
Conference
| Conference | EGPA Annual Conference 2025 |
|---|---|
| Location | University of Glasgow |
| Country/Territory | United Kingdom |
| City | Glasgow |
| Period | 26/08/2025 → 29/08/2025 |
| Internet address |
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