Stakeholder Attitudes Toward and Values Embedded in a Sensor-Enhanced Personal Emergency Response System

Yngve Dahl, Babak Farshchian, Thomas Vilarinho, Jorunn L. Helbostad, Ather Nawaz, Arnhild J. Nygård, Per Bendik Wik

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    This paper provides an empirical understanding of concerns that the application of a sensor-enhanced medical alert system, or personal emergency response (PER) system, raises from the perspective of care receivers (users) and care providers. Data were gathered in the context of a field trial of a PER system supporting both user-initiated alerts and automatic fall detection alerts. The system was tested at two residential care facilities for 3 weeks. Drawing on data primarily from post-trial group and pair interviews, we describe and compare care receivers' and providers' views on the following emerging concerns: (i) form factor and ergonomics, (ii) system feedback and user control and (iii) sensor precision and trust. Based on feedback from stakeholder groups, we discuss potential value biases, or discriminating factors, embedded in the evaluated PER system. We also discuss the implications of our findings for a value-driven design agenda for future PER systems.
    Original languageEnglish
    JournalInteracting with Computers
    Volume28
    Issue number5
    Pages (from-to)598-611
    Number of pages14
    ISSN0953-5438
    DOIs
    Publication statusPublished - 2016

    Keywords

    • Assistive technologies
    • Value bias
    • Values in design
    • Empirical studies in HCI
    • Personal emergency response (PER) systems
    • Ubiquitous and mobile devices

    Cite this

    Dahl, Y., Farshchian, B., Vilarinho, T., Helbostad, J. L., Nawaz, A., Nygård, A. J., & Wik, P. B. (2016). Stakeholder Attitudes Toward and Values Embedded in a Sensor-Enhanced Personal Emergency Response System. Interacting with Computers, 28(5), 598-611. https://doi.org/10.1093/iwc/iwv036