We argue that an essential element of human engagement has been overlooked in marketing research to date: spiritual engagement. While the rational, emotional and behavioural components have been much studied, spiritual engagement in marketing has been neglected, particularly in service research. This is surprising given that spirituality is recognised as a significant factor in motivating consumption choices. This paper qualitatively explores the nature and consequences of consumer spiritual engagement, based on more than 50 interviews lasting between 45 and 120 minutes each. We find that consumers engage with focal resources in a way that embodies a connection to self and others (subjects/objects), personal growth and expanded awareness, higherorder purpose and contributing to the greater good manifesting in both (anti-) consumption decisions that reflect this spiritual engagement. This generates a more fine-grained understanding of consumer engagement, and illustrates significant additional ways in which consumers interact with brands and other market actors.
|Title of host publication||Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018 : Connect. Engage. Transform|
|Editors||Jodie Conduit, Carolin Plewa, Dean Wilkie|
|Number of pages||4|
|Place of Publication||Adelaide|
|Publisher||University of Adelaide|
|Publication status||Published - 2018|
|Event||The Australian & New Zealand Marketing Academy Conference. ANZMAC 2018: Connect. Engage. Transform - Adelaide, Australia|
Duration: 3 Dec 2018 → 5 Dec 2018
Conference number: 20
|Conference||The Australian & New Zealand Marketing Academy Conference. ANZMAC 2018|
|Period||03/12/2018 → 05/12/2018|
Bibliographical noteCBS Library does not have access to the material
- Spiritual engagement
- Customer engagement
Tierney, K. D., Karpen, I., & Conduit, J. (2018). Spiritual Engagement: From Consumption to Anti-Consumption. In J. Conduit, C. Plewa, & D. Wilkie (Eds.), Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC) 2018: Connect. Engage. Transform (pp. 689-692). Adelaide: University of Adelaide.