Speaking for the Client

Talk and Silence in Homeless Casework

Nanna Mik-Meyer, David Silverman

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

Abstract

Current welfare organizations prioritize the involvement of citizens as co-producers in their encounters with professionals. Using 24 video recorded meetings between municipality caseworkers, shelter staff and homeless people at three homeless shelters, we investigate how such co-production initiatives affect the encounter between homeless people and staff. In these encounters, we demonstrate that the homeless are not always able to give voice to their situations and their preferred choices. Indeed, one hour of interaction may include only five minutes of talk by the homeless individual. Nonetheless staff often assume that their clients were at the centre of the encounter, even when there is little indication that they understand the Danish language spoken. In order to analyze and explain dilemmas like these, we draw on symbolic interactionism and conversation analysis, placing linguistic and bodily actions, as well as their contexts, at the very centre of the analysis of human interaction.
Original languageEnglish
Publication date2018
Number of pages1
Publication statusPublished - 2018
EventXIX ISA World Congress of Sociology 2018: Power, Violence and Justice: Reflections, Responses, Responsibilities - Toronto , Canada
Duration: 15 Jul 201821 Jul 2018
Conference number: 19
https://isaconf.confex.com/isaconf/wc2018/cfp.cgi

Conference

ConferenceXIX ISA World Congress of Sociology 2018
Number19
CountryCanada
CityToronto
Period15/07/201821/07/2018
Internet address

Cite this

Mik-Meyer, N., & Silverman, D. (2018). Speaking for the Client: Talk and Silence in Homeless Casework. Abstract from XIX ISA World Congress of Sociology 2018, Toronto , Canada.
Mik-Meyer, Nanna ; Silverman, David. / Speaking for the Client : Talk and Silence in Homeless Casework. Abstract from XIX ISA World Congress of Sociology 2018, Toronto , Canada.1 p.
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abstract = "Current welfare organizations prioritize the involvement of citizens as co-producers in their encounters with professionals. Using 24 video recorded meetings between municipality caseworkers, shelter staff and homeless people at three homeless shelters, we investigate how such co-production initiatives affect the encounter between homeless people and staff. In these encounters, we demonstrate that the homeless are not always able to give voice to their situations and their preferred choices. Indeed, one hour of interaction may include only five minutes of talk by the homeless individual. Nonetheless staff often assume that their clients were at the centre of the encounter, even when there is little indication that they understand the Danish language spoken. In order to analyze and explain dilemmas like these, we draw on symbolic interactionism and conversation analysis, placing linguistic and bodily actions, as well as their contexts, at the very centre of the analysis of human interaction.",
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Mik-Meyer, N & Silverman, D 2018, 'Speaking for the Client: Talk and Silence in Homeless Casework', Toronto , Canada, 15/07/2018 - 21/07/2018, .

Speaking for the Client : Talk and Silence in Homeless Casework. / Mik-Meyer, Nanna; Silverman, David.

2018. Abstract from XIX ISA World Congress of Sociology 2018, Toronto , Canada.

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

TY - ABST

T1 - Speaking for the Client

T2 - Talk and Silence in Homeless Casework

AU - Mik-Meyer, Nanna

AU - Silverman, David

PY - 2018

Y1 - 2018

N2 - Current welfare organizations prioritize the involvement of citizens as co-producers in their encounters with professionals. Using 24 video recorded meetings between municipality caseworkers, shelter staff and homeless people at three homeless shelters, we investigate how such co-production initiatives affect the encounter between homeless people and staff. In these encounters, we demonstrate that the homeless are not always able to give voice to their situations and their preferred choices. Indeed, one hour of interaction may include only five minutes of talk by the homeless individual. Nonetheless staff often assume that their clients were at the centre of the encounter, even when there is little indication that they understand the Danish language spoken. In order to analyze and explain dilemmas like these, we draw on symbolic interactionism and conversation analysis, placing linguistic and bodily actions, as well as their contexts, at the very centre of the analysis of human interaction.

AB - Current welfare organizations prioritize the involvement of citizens as co-producers in their encounters with professionals. Using 24 video recorded meetings between municipality caseworkers, shelter staff and homeless people at three homeless shelters, we investigate how such co-production initiatives affect the encounter between homeless people and staff. In these encounters, we demonstrate that the homeless are not always able to give voice to their situations and their preferred choices. Indeed, one hour of interaction may include only five minutes of talk by the homeless individual. Nonetheless staff often assume that their clients were at the centre of the encounter, even when there is little indication that they understand the Danish language spoken. In order to analyze and explain dilemmas like these, we draw on symbolic interactionism and conversation analysis, placing linguistic and bodily actions, as well as their contexts, at the very centre of the analysis of human interaction.

M3 - Conference abstract for conference

ER -

Mik-Meyer N, Silverman D. Speaking for the Client: Talk and Silence in Homeless Casework. 2018. Abstract from XIX ISA World Congress of Sociology 2018, Toronto , Canada.