Sociomateriality and Information Systems Success and Failure

Karlheinz Kautz, Dubravka Cecez-Kecmanovic

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

The aim of this essay is to put forward a performative, sociomaterial
perspective on Information Systems (IS) success and failure in organisations by
focusing intently upon the discursive-material nature of IS development and use
in practice. Through the application of Actor Network Theory (ANT) to the
case of an IS that transacts insurance products we demonstrate the contribution
of such a perspective to the understanding of how IS success and failure occur
in practice. The manuscript puts our argument forward by first critiquing the
existing perspectives on IS success and failure in the literature for their inadequate consideration of the materiality of IS, of its underling technologies and of the entanglement of the social and material aspects of IS development and use. From a sociomaterial perspective IS are not seen as objects that impact organisations one way or another, but instead as relational effects continually enacted in practice. As enactments in practice IS development and use produce realities of IS success and failure.
Original languageEnglish
Title of host publicationGrand Successes and Failures in IT. Public and Private Sectors : IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
EditorsYogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
Place of PublicationHeidelberg
PublisherSpringer Science+Business Media
Publication date2013
Pages1-20
ISBN (Print)9783642388613
ISBN (Electronic)9783642388620
DOIs
Publication statusPublished - 2013
EventIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 - Indian Institute of Management, Bangalore, India
Duration: 27 Jun 201329 Jun 2013
http://ifip86.iimb.ernet.in/

Conference

ConferenceIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013
LocationIndian Institute of Management
CountryIndia
CityBangalore
Period27/06/201329/06/2013
Internet address
SeriesIFIP AICT - Advances in Information and Communication technology
Volume402
ISSN1868-4238

Cite this

Kautz, K., & Cecez-Kecmanovic , D. (2013). Sociomateriality and Information Systems Success and Failure. In Y. K. Dwivedi, H. Zinner Henriksen, D. Wastell, & R. De’ (Eds.), Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings (pp. 1-20). Heidelberg: Springer Science+Business Media. IFIP AICT - Advances in Information and Communication technology, Vol.. 402 https://doi.org/10.1007/978-3-642-38862-0_1
Kautz, Karlheinz ; Cecez-Kecmanovic , Dubravka . / Sociomateriality and Information Systems Success and Failure. Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. editor / Yogesh K. Dwivedi ; Helle Zinner Henriksen ; David Wastell ; Rahul De’. Heidelberg : Springer Science+Business Media, 2013. pp. 1-20 (IFIP AICT - Advances in Information and Communication technology, Vol. 402).
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Kautz, K & Cecez-Kecmanovic , D 2013, Sociomateriality and Information Systems Success and Failure. in YK Dwivedi, H Zinner Henriksen, D Wastell & R De’ (eds), Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Springer Science+Business Media, Heidelberg, IFIP AICT - Advances in Information and Communication technology, vol. 402, pp. 1-20, Bangalore, India, 27/06/2013. https://doi.org/10.1007/978-3-642-38862-0_1

Sociomateriality and Information Systems Success and Failure. / Kautz, Karlheinz; Cecez-Kecmanovic , Dubravka .

Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. ed. / Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. Heidelberg : Springer Science+Business Media, 2013. p. 1-20 (IFIP AICT - Advances in Information and Communication technology, Vol. 402).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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PY - 2013

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N2 - The aim of this essay is to put forward a performative, sociomaterialperspective on Information Systems (IS) success and failure in organisations byfocusing intently upon the discursive-material nature of IS development and usein practice. Through the application of Actor Network Theory (ANT) to thecase of an IS that transacts insurance products we demonstrate the contributionof such a perspective to the understanding of how IS success and failure occurin practice. The manuscript puts our argument forward by first critiquing theexisting perspectives on IS success and failure in the literature for their inadequate consideration of the materiality of IS, of its underling technologies and of the entanglement of the social and material aspects of IS development and use. From a sociomaterial perspective IS are not seen as objects that impact organisations one way or another, but instead as relational effects continually enacted in practice. As enactments in practice IS development and use produce realities of IS success and failure.

AB - The aim of this essay is to put forward a performative, sociomaterialperspective on Information Systems (IS) success and failure in organisations byfocusing intently upon the discursive-material nature of IS development and usein practice. Through the application of Actor Network Theory (ANT) to thecase of an IS that transacts insurance products we demonstrate the contributionof such a perspective to the understanding of how IS success and failure occurin practice. The manuscript puts our argument forward by first critiquing theexisting perspectives on IS success and failure in the literature for their inadequate consideration of the materiality of IS, of its underling technologies and of the entanglement of the social and material aspects of IS development and use. From a sociomaterial perspective IS are not seen as objects that impact organisations one way or another, but instead as relational effects continually enacted in practice. As enactments in practice IS development and use produce realities of IS success and failure.

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Kautz K, Cecez-Kecmanovic D. Sociomateriality and Information Systems Success and Failure. In Dwivedi YK, Zinner Henriksen H, Wastell D, De’ R, editors, Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Heidelberg: Springer Science+Business Media. 2013. p. 1-20. (IFIP AICT - Advances in Information and Communication technology, Vol. 402). https://doi.org/10.1007/978-3-642-38862-0_1