Socio-Technical HCI for Ethical Value Exchange: Lessons from India

José Abdelnour-Nocera, Torkil Clemmensen, Morten Hertzum, Dineshkumar Singh, Veerendra Veer Singh

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. We argue that applying a context-sensitive, socio-technical approach to HCI can help meet this challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability in social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without stereotyping badly, what socio-technical HCI methods fit the local context, and how to make the design sustainable in the face of current planetary challenges (e.g., climate change)? We discuss a socio-technical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange where value extraction is not dominated by one party but equally shared across all stakeholders. We introduce an ongoing case of a digital service to support fishers in Alibaug, India. As a multidisciplinary team of researchers we evaluate the socio-technical infrastructure surrounding a mobile app to support sustainable fishing. This is done through the lens of HWID by highlighting inwardly and outwardly socio-technical relations between human work and interaction design. We conclude by highlighting the value of a context sensitive, ethical socio-technical framework for HCI.
Original languageEnglish
Title of host publicationInformation and Communication Technologies for Development. Strengthening Southern-Driven Cooperation as a Catalyst for ICT4D : Proceedings of ICT4D 2019. Part II
EditorsPetter Nielsen, Honest Christopher Kimaro
Number of pages12
Place of PublicationCham
Publication date2019
ISBN (Print)9783030191146
ISBN (Electronic)9783030191153
Publication statusPublished - 2019
Event15th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries. ICT4D 2019 - Dar es Salaam, Tanzania, United Republic of
Duration: 1 May 20193 May 2019
Conference number: 15


Conference15th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries. ICT4D 2019
Country/TerritoryTanzania, United Republic of
CityDar es Salaam
Internet address
SeriesIFIP Advances in Information and Communication Technology


  • Ethical value exchange
  • Human work interaction design
  • Socio-technical

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