Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments

José Abdelnour-Nocera, Lene Nielsen, Lars Rune Christensen, Torkil Clemmensen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during the INTERACT ‘field trip plus workshop’. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from with the local context.
Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during the INTERACT ‘field trip plus workshop’. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from with the local context.
LanguageEnglish
Title of host publicationHuman-Computer Interaction - INTERACT 2017 : Adjunct Proceedings
EditorsAnirudha Joshi, Devanuj K. Balkrishan, Girish Dalvi, Marco Winckler
Place of PublicationBombay
PublisherIndian Institute of Technology Bombay
Date2017
Pages254-262
ISBN (Print)9788193126097
StatePublished - 2017
EventThe 16th IFIP TC13 International Conference on Human–Computer Interaction: INTERACT 2017 - Industrial Design Centre, IIT Bombay, Mumbai, India
Duration: 25 Sep 201729 Sep 2017
Conference number: 16
https://www.interact2017.org/

Conference

ConferenceThe 16th IFIP TC13 International Conference on Human–Computer Interaction
Number16
LocationIndustrial Design Centre, IIT Bombay
CountryIndia
CityMumbai
Period25/09/201729/09/2017
Internet address

Cite this

Abdelnour-Nocera, J., Nielsen, L., Christensen, L. R., & Clemmensen, T. (2017). Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments. In A. Joshi, D. K. Balkrishan, G. Dalvi, & M. Winckler (Eds.), Human-Computer Interaction - INTERACT 2017: Adjunct Proceedings (pp. 254-262). Bombay: Indian Institute of Technology Bombay.
Abdelnour-Nocera, José ; Nielsen, Lene ; Christensen, Lars Rune ; Clemmensen, Torkil. / Socio-technical HCI for Ethical Value Exchange : A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments. Human-Computer Interaction - INTERACT 2017: Adjunct Proceedings. editor / Anirudha Joshi ; Devanuj K. Balkrishan ; Girish Dalvi ; Marco Winckler. Bombay : Indian Institute of Technology Bombay, 2017. pp. 254-262
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abstract = "Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during the INTERACT ‘field trip plus workshop’. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from with the local context.",
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Abdelnour-Nocera, J, Nielsen, L, Christensen, LR & Clemmensen, T 2017, Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments. in A Joshi, DK Balkrishan, G Dalvi & M Winckler (eds), Human-Computer Interaction - INTERACT 2017: Adjunct Proceedings. Indian Institute of Technology Bombay, Bombay, pp. 254-262, Mumbai, India, 25/09/2017.

Socio-technical HCI for Ethical Value Exchange : A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments. / Abdelnour-Nocera, José; Nielsen, Lene; Christensen, Lars Rune; Clemmensen, Torkil.

Human-Computer Interaction - INTERACT 2017: Adjunct Proceedings. ed. / Anirudha Joshi; Devanuj K. Balkrishan; Girish Dalvi; Marco Winckler. Bombay : Indian Institute of Technology Bombay, 2017. p. 254-262.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

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T2 - A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments

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N2 - Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during the INTERACT ‘field trip plus workshop’. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from with the local context.

AB - Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during the INTERACT ‘field trip plus workshop’. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from with the local context.

M3 - Article in proceedings

SN - 9788193126097

SP - 254

EP - 262

BT - Human-Computer Interaction - INTERACT 2017

PB - Indian Institute of Technology Bombay

CY - Bombay

ER -

Abdelnour-Nocera J, Nielsen L, Christensen LR, Clemmensen T. Socio-technical HCI for Ethical Value Exchange: A Case of Service Design and Innovation ‘at the Margins’ in Resource Constrained Environments. In Joshi A, Balkrishan DK, Dalvi G, Winckler M, editors, Human-Computer Interaction - INTERACT 2017: Adjunct Proceedings. Bombay: Indian Institute of Technology Bombay. 2017. p. 254-262.