Socio-technical HCI for Ethical Value Exchange

José Abdelnour-Nocera, Torkil Clemmensen

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Ensuring ethical value exchange is moving to the forefront of the global challenges that HCI will have to address in the coming years. In this position paper, we argue that applying a context-sensitive, sociotechnical approach to HCI can help meet the challenge. The background is that the life of marginalized people in contemporary society is challenging and uncertain. The marginalized can face health and cognitive issues as well as a lack of stability of social structures such as family, work and social inclusion. Three questions are of concern when innovating together with people ‘at the margins’: how can we describe users without attempting to stereotype badly, what sociotechnical HCI methods fit the local societal context, and how to make the design sustainable in face of current planetary challenges (e.g., climate change)? We adapt the sociotechnical HCI approach called human work interaction design (HWID) to meet the challenges of designing for ethical value exchange. We present three cases of service design, and suggest how to add a fourth similar case using the HWID approach during a field trip and workshop at the INTERACT 2017 conference in Mumbai. We conclude that applying a context sensitive sociotechnical HCI framework implies that both the backend and frontend of service design and product innovations should be executed and valorized from within the local context.
Original languageEnglish
Title of host publicationGlobal Thoughts, Local Designs : INTERACT 2017 IFIP TC 13 Workshops, Mumbai, India, September 25–27, 2017. Revised Selected Papers
EditorsTorkil Clemmensen, Venkatesh Rajamanickam, Peter Dannenmann, Helen Petrie, Marco Winckler
Number of pages12
Place of PublicationCham
Publication date2018
ISBN (Print)9783319920801
ISBN (Electronic)9783319920818
Publication statusPublished - 2018
EventThe 16th IFIP TC13 International Conference on Human–Computer Interaction: INTERACT 2017 - Industrial Design Centre, IIT Bombay, Mumbai, India
Duration: 25 Sept 201729 Sept 2017
Conference number: 16


ConferenceThe 16th IFIP TC13 International Conference on Human–Computer Interaction
LocationIndustrial Design Centre, IIT Bombay
Internet address
SeriesLecture Notes in Computer Science


  • Sociotechnical
  • Human work interaction design
  • International development
  • Ethics
  • Service design

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