Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

Christian Growitsch*, Tooraj Jamasb, Christine Müller, Matthias Wissner

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Original languageEnglish
Title of host publicationData Envelopment Analysis : A Handbook of Empirical Studies and Applications
EditorsJoe Zhu
Number of pages21
PublisherSpringer New York LLC
Publication date2016
Pages71-91
Chapter4
ISBN (Print)9781489976826
ISBN (Electronic)9781489976840
DOIs
Publication statusPublished - 2016
Externally publishedYes
SeriesInternational Series in Operations Research and Management Science
Volume238
ISSN0884-8289

Cite this

Growitsch, C., Jamasb, T., Müller, C., & Wissner, M. (2016). Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. In J. Zhu (Ed.), Data Envelopment Analysis: A Handbook of Empirical Studies and Applications (pp. 71-91). Springer New York LLC. International Series in Operations Research and Management Science, Vol.. 238 https://doi.org/10.1007/978-1-4899-7684-0_4
Growitsch, Christian ; Jamasb, Tooraj ; Müller, Christine ; Wissner, Matthias. / Social Cost Efficient Service Quality : Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. editor / Joe Zhu. Springer New York LLC, 2016. pp. 71-91 (International Series in Operations Research and Management Science, Vol. 238).
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Growitsch, C, Jamasb, T, Müller, C & Wissner, M 2016, Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. in J Zhu (ed.), Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. Springer New York LLC, International Series in Operations Research and Management Science, vol. 238, pp. 71-91. https://doi.org/10.1007/978-1-4899-7684-0_4

Social Cost Efficient Service Quality : Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. / Growitsch, Christian; Jamasb, Tooraj; Müller, Christine; Wissner, Matthias.

Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. ed. / Joe Zhu. Springer New York LLC, 2016. p. 71-91 (International Series in Operations Research and Management Science, Vol. 238).

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

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T2 - Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

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PY - 2016

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Growitsch C, Jamasb T, Müller C, Wissner M. Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. In Zhu J, editor, Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. Springer New York LLC. 2016. p. 71-91. (International Series in Operations Research and Management Science, Vol. 238). https://doi.org/10.1007/978-1-4899-7684-0_4