Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

Christian Growitsch; Tooraj Jamasb; Christine Müller; Matthias Wissner

doi:10.1007/978-1-4899-7684-0_4

Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

Christian Growitsch^*, Tooraj Jamasb, Christine Müller, Matthias Wissner

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Original language	English
Title of host publication	Data Envelopment Analysis : A Handbook of Empirical Studies and Applications
Editors	Joe Zhu
Number of pages	21
Publisher	Springer New York LLC
Publication date	2016
Pages	71-91
Chapter	4
ISBN (Print)	9781489976826
ISBN (Electronic)	9781489976840
DOIs	https://doi.org/10.1007/978-1-4899-7684-0_4
Publication status	Published - 2016
Externally published	Yes

Series	International Series in Operations Research and Management Science
Volume	238
ISSN	0884-8289

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Growitsch, Christian ; Jamasb, Tooraj ; Müller, Christine et al. / Social Cost Efficient Service Quality : Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. editor / Joe Zhu. Springer New York LLC, 2016. pp. 71-91 (International Series in Operations Research and Management Science, Vol. 238).

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title = "Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway",

author = "Christian Growitsch and Tooraj Jamasb and Christine M{\"u}ller and Matthias Wissner",

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Growitsch, C, Jamasb, T, Müller, C & Wissner, M 2016, Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. in J Zhu (ed.), Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. Springer New York LLC, International Series in Operations Research and Management Science, vol. 238, pp. 71-91. https://doi.org/10.1007/978-1-4899-7684-0_4

Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. / Growitsch, Christian; Jamasb, Tooraj; Müller, Christine et al.
Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. ed. / Joe Zhu. Springer New York LLC, 2016. p. 71-91 (International Series in Operations Research and Management Science, Vol. 238).

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

TY - CHAP

T1 - Social Cost Efficient Service Quality

T2 - Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

AU - Growitsch, Christian

AU - Jamasb, Tooraj

AU - Müller, Christine

AU - Wissner, Matthias

PY - 2016

Y1 - 2016

U2 - 10.1007/978-1-4899-7684-0_4

DO - 10.1007/978-1-4899-7684-0_4

M3 - Book chapter

AN - SCOPUS:84961589068

SN - 9781489976826

T3 - International Series in Operations Research and Management Science

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EP - 91

BT - Data Envelopment Analysis

A2 - Zhu, Joe

PB - Springer New York LLC

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Growitsch C, Jamasb T, Müller C, Wissner M. Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. In Zhu J, editor, Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. Springer New York LLC. 2016. p. 71-91. (International Series in Operations Research and Management Science, Vol. 238). doi: 10.1007/978-1-4899-7684-0_4