Servitization, Services and Managing Complexity: Representation of Services in Contractual Agreements

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Abstract

This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts and agreements that allow for customization while
making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented.
Original languageEnglish
Publication date2016
Number of pages10
Publication statusPublished - 2016
EventThe 23rd International Annual EurOMA Conference 2016 - Norwegian University of Science and Technology (NTNU), Trondheim, Norway
Duration: 17 Jun 201622 Jun 2016
Conference number: 23
http://www.euroma2016.org/

Conference

ConferenceThe 23rd International Annual EurOMA Conference 2016
Number23
LocationNorwegian University of Science and Technology (NTNU)
CountryNorway
CityTrondheim
Period17/06/201622/06/2016
Internet address

Keywords

  • Servitization
  • Solutions
  • Customer-supplier relationships

Cite this

Harjo, I., Frandsen, T., & Hsuan, J. (2016). Servitization, Services and Managing Complexity: Representation of Services in Contractual Agreements. Paper presented at The 23rd International Annual EurOMA Conference 2016, Trondheim, Norway.