Servitization and the Wider Services Communities: A Bibliometric Study

Allan Pilkington, Jawwad Raja, Juliana Hsuan

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

For several years attention has been directed to the possible value for manufacturers shifting focus downstream in the value chain. As such the topic of servitization is emerging as a distinct and prominent research area. But even with this growing significance, there is only limited prior research analysing the citation patterns in service research, and none has focused on the emergence of servitization, associated terms, and its strong cross disciplinary nature. We use bibliometric analysis to uncover the literature development in service research and identify the changing dominant research themes. Specifically, we present the outputs of the co-citation networks for three periods: 1990s (early period), 2000s (middle), and 2010s (recent) and see a shift in orientation from a narrowly focused Operations Research tradition to a more managerial and strategic emphasis that places services, and specifically the emergence of servitization, at the centre stage of strategy and value creation.
Original languageEnglish
Title of host publicationProceedings of the IEEE International Conference on Industrial Engineering and Engineering Management
EditorsAnil K. Varma
Number of pages5
Place of PublicationLos Alamos, CA
PublisherIEEE
Publication date2018
Pages1154-1158
ISBN (Print)9781538609491
ISBN (Electronic)9781538609484, 9781538609477
DOIs
Publication statusPublished - 2018
Event2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) - Singapore, Singapore
Duration: 10 Dec 201713 Dec 2017
http://www.ieem.org/public.asp?page=home.htm

Conference

Conference2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
CountrySingapore
CitySingapore
Period10/12/201713/12/2017
Internet address
SeriesIEEE International Conference on Industrial Engineering and Engineering Management
ISSN2157-3611

Bibliographical note

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Keywords

  • Servitization
  • Services
  • Bibliometrics

Cite this

Pilkington, A., Raja, J., & Hsuan, J. (2018). Servitization and the Wider Services Communities: A Bibliometric Study. In A. K. Varma (Ed.), Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (pp. 1154-1158). Los Alamos, CA: IEEE. IEEE International Conference on Industrial Engineering and Engineering Management https://doi.org/10.1109/IEEM.2017.8290073