Services Science: The Opportunity to Re-Think What We Know about Service Design

Chris Voss, Juliana Hsuan

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Original languageEnglish
Title of host publicationThe Science of Service Systems
EditorsHaluk Demirkan, James C. Spohrer, Vikas Krishna
Place of PublicationDordrecht
PublisherSpringer Science+Business Media
Publication date2011
Pages231-245
ISBN (Print)9781441982698
DOIs
Publication statusPublished - 2011
SeriesService Science: Research and Innovations in the Service Economy

Cite this

Voss, C., & Hsuan, J. (2011). Services Science: The Opportunity to Re-Think What We Know about Service Design. In H. Demirkan, J. C. Spohrer, & V. Krishna (Eds.), The Science of Service Systems (pp. 231-245). Springer Science+Business Media. Service Science: Research and Innovations in the Service Economy https://doi.org/10.1007/978-1-4419-8270-4