Services Science: The Opportunity to Re-Think What We Know about Service Design

Chris Voss, Juliana Hsuan

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Original languageEnglish
Title of host publicationThe Science of Service Systems
EditorsHaluk Demirkan, James C. Spohrer, Vikas Krishna
Place of PublicationDordrecht
PublisherSpringer Science+Business Media
Publication date2011
ISBN (Print)9781441982698
Publication statusPublished - 2011
SeriesService Science: Research and Innovations in the Service Economy

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