The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how to conceptualize how robot vacuums shape, and are being shaped by, the physical and social contexts in which they are used.
|Number of pages||2|
|Publication status||Published - 2017|
|Event||ECCE 2017 - European Conference on Cognitive Ergonomics - Umeå University, Umeå, Sweden|
Duration: 19 Sep 2017 → 22 Sep 2017
Conference number: 35
|Conference||ECCE 2017 - European Conference on Cognitive Ergonomics|
|Period||19/09/2017 → 22/09/2017|
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Clemmensen, T., Nielsen, J. A., & Andersen, K. N. (2017). Service Robots: Interpretive Flexibility or Physical Appropriation?. Abstract from ECCE 2017 - European Conference on Cognitive Ergonomics, Umeå, Sweden.