Service Robots: Interpretive Flexibility or Physical Appropriation?

Research output: Contribution to conferenceConference abstract for conferenceResearch

Abstract

The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how to conceptualize how robot vacuums shape, and are being shaped by, the physical and social contexts in which they are used.
The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how to conceptualize how robot vacuums shape, and are being shaped by, the physical and social contexts in which they are used.

Conference

ConferenceECCE 2017 - European Conference on Cognitive Ergonomics
Number35
LocationUmeå University
CountrySweden
CityUmeå
Period19/09/201722/09/2017
Internet address

Bibliographical note

CBS Library does not have access to the material

Cite this

Clemmensen, T., Nielsen, J. A., & Andersen, K. N. (2017). Service Robots: Interpretive Flexibility or Physical Appropriation?. Abstract from ECCE 2017 - European Conference on Cognitive Ergonomics, Umeå, Sweden.
Clemmensen, Torkil ; Nielsen, Jeppe Agger ; Andersen, Kim Normann. / Service Robots : Interpretive Flexibility or Physical Appropriation?. Abstract from ECCE 2017 - European Conference on Cognitive Ergonomics, Umeå, Sweden.2 p.
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title = "Service Robots: Interpretive Flexibility or Physical Appropriation?",
abstract = "The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how to conceptualize how robot vacuums shape, and are being shaped by, the physical and social contexts in which they are used.",
author = "Torkil Clemmensen and Nielsen, {Jeppe Agger} and Andersen, {Kim Normann}",
note = "CBS Library does not have access to the material; null ; Conference date: 19-09-2017 Through 22-09-2017",
year = "2017",
language = "English",
url = "http://www.informatik.umu.se/english/research/ecce2017/",

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Clemmensen, T, Nielsen, JA & Andersen, KN 2017, 'Service Robots: Interpretive Flexibility or Physical Appropriation?', Umeå, Sweden, 19/09/2017 - 22/09/2017, .

Service Robots : Interpretive Flexibility or Physical Appropriation? / Clemmensen, Torkil; Nielsen, Jeppe Agger; Andersen, Kim Normann.

2017. Abstract from ECCE 2017 - European Conference on Cognitive Ergonomics, Umeå, Sweden.

Research output: Contribution to conferenceConference abstract for conferenceResearch

TY - ABST

T1 - Service Robots

T2 - Interpretive Flexibility or Physical Appropriation?

AU - Clemmensen,Torkil

AU - Nielsen,Jeppe Agger

AU - Andersen,Kim Normann

N1 - CBS Library does not have access to the material

PY - 2017

Y1 - 2017

N2 - The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how to conceptualize how robot vacuums shape, and are being shaped by, the physical and social contexts in which they are used.

AB - The position presented in this paper is that in order to understand how service robots shape, and are being shaped by, the physical and social contexts in which they are used, we need to consider both work/organizational analysis and interaction design. We illustrate this with qualitative data and personal experiences to generate discussion about how to link these two traditions. This paper presents selected results from a case study that investigated the implementation and use of robot vacuum cleaners in Danish eldercare. The study demonstrates interpretive flexibility with variation in the perceived nature of technology, technology strategy, and technology use between key stakeholders in eldercare. The case study approach and results is then briefly contrasted to the authors’ first hand experiences with appropriating robot vacuums in the home. The aim is to generate discussion of how to conceptualize how robot vacuums shape, and are being shaped by, the physical and social contexts in which they are used.

M3 - Conference abstract for conference

ER -

Clemmensen T, Nielsen JA, Andersen KN. Service Robots: Interpretive Flexibility or Physical Appropriation?. 2017. Abstract from ECCE 2017 - European Conference on Cognitive Ergonomics, Umeå, Sweden.