Abstract
The purpose of this research is to investigate the studies on service modularity
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
| Original language | English |
|---|---|
| Title of host publication | QUIS14 : Accelerate the Impact of Service Research |
| Editors | Xiande Zhao, Jie J. Zhang, Hyun Jeong Han |
| Place of Publication | Shanghai |
| Publisher | CEIBS |
| Publication date | 2015 |
| Pages | 806-815 |
| ISBN (Print) | 9780692461563 |
| Publication status | Published - 2015 |
| Event | QUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, China Duration: 18 Jun 2015 → 21 Jun 2015 Conference number: 14 http://www.quis14.com/ |
Conference
| Conference | QUIS14 |
|---|---|
| Number | 14 |
| Location | China Europe International Business School (CEIBS). Fudan University |
| Country | China |
| City | Shanghai |
| Period | 18/06/2015 → 21/06/2015 |
| Internet address |
Bibliographical note
CBS Library does not have access to the materialCite this
Avlonitis, V., & Hsuan, J. (2015). Service Modularity: Directions for Service Systems Research. In X. Zhao, J. J. Zhang, & H. J. Han (Eds.), QUIS14: Accelerate the Impact of Service Research (pp. 806-815). CEIBS.