Service Modularity: Directions for Service Systems Research

Viktor Avlonitis; Juliana Hsuan

Service Modularity: Directions for Service Systems Research

Department of Operations Management

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

Abstract

The purpose of this research is to investigate the studies on service modularity
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.

Original language	English
Title of host publication	QUIS14 : Accelerate the Impact of Service Research
Editors	Xiande Zhao, Jie J. Zhang, Hyun Jeong Han
Place of Publication	Shanghai
Publisher	CEIBS
Publication date	2015
Pages	806-815
ISBN (Print)	9780692461563
Publication status	Published - 2015
Event	QUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, China Duration: 18 Jun 2015 → 21 Jun 2015 Conference number: 14 http://www.quis14.com/

Conference

Conference	QUIS14
Number	14
Location	China Europe International Business School (CEIBS). Fudan University
Country/Territory	China
City	Shanghai
Period	18/06/2015 → 21/06/2015
Internet address	http://www.quis14.com/

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title = "Service Modularity: Directions for Service Systems Research",

abstract = "The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.",

author = "Viktor Avlonitis and Juliana Hsuan",

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pages = "806--815",

editor = "Xiande Zhao and Zhang, {Jie J.} and Han, {Hyun Jeong}",

booktitle = "QUIS14",

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address = "China",

note = "null ; Conference date: 18-06-2015 Through 21-06-2015",

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TY - GEN

T1 - Service Modularity

AU - Avlonitis, Viktor

AU - Hsuan, Juliana

N1 - Conference code: 14

PY - 2015

Y1 - 2015

N2 - The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.

AB - The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.

M3 - Article in proceedings

SN - 9780692461563

SP - 806

EP - 815

BT - QUIS14

A2 - Zhao, Xiande

A2 - Zhang, Jie J.

A2 - Han, Hyun Jeong

PB - CEIBS

CY - Shanghai

Y2 - 18 June 2015 through 21 June 2015

ER -