Abstract
The purpose of this research is to investigate the studies on service modularity
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
Original language | English |
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Title of host publication | QUIS14 : Accelerate the Impact of Service Research |
Editors | Xiande Zhao, Jie J. Zhang, Hyun Jeong Han |
Place of Publication | Shanghai |
Publisher | CEIBS |
Publication date | 2015 |
Pages | 806-815 |
ISBN (Print) | 9780692461563 |
Publication status | Published - 2015 |
Event | QUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, China Duration: 18 Jun 2015 → 21 Jun 2015 Conference number: 14 http://www.quis14.com/ |
Conference
Conference | QUIS14 |
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Number | 14 |
Location | China Europe International Business School (CEIBS). Fudan University |
Country/Territory | China |
City | Shanghai |
Period | 18/06/2015 → 21/06/2015 |
Internet address |