Service Modularity: Directions for Service Systems Research

Viktor Avlonitis, Juliana Hsuan

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Abstract

The purpose of this research is to investigate the studies on service modularity
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
Original languageEnglish
Title of host publicationQUIS14 : Accelerate the Impact of Service Research
EditorsXiande Zhao, Jie J. Zhang, Hyun Jeong Han
Place of PublicationShanghai
PublisherCEIBS
Publication date2015
Pages806-815
ISBN (Print)9780692461563
Publication statusPublished - 2015
EventQUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, China
Duration: 18 Jun 201521 Jun 2015
Conference number: 14
http://www.quis14.com/

Conference

ConferenceQUIS14
Number14
LocationChina Europe International Business School (CEIBS). Fudan University
CountryChina
CityShanghai
Period18/06/201521/06/2015
Internet address

Bibliographical note

CBS Library does not have access to the material

Cite this

Avlonitis, V., & Hsuan, J. (2015). Service Modularity: Directions for Service Systems Research. In X. Zhao, J. J. Zhang, & H. J. Han (Eds.), QUIS14: Accelerate the Impact of Service Research (pp. 806-815). Shanghai: CEIBS.
Avlonitis, Viktor ; Hsuan, Juliana. / Service Modularity : Directions for Service Systems Research. QUIS14: Accelerate the Impact of Service Research. editor / Xiande Zhao ; Jie J. Zhang ; Hyun Jeong Han. Shanghai : CEIBS, 2015. pp. 806-815
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abstract = "The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.",
author = "Viktor Avlonitis and Juliana Hsuan",
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year = "2015",
language = "English",
isbn = "9780692461563",
pages = "806--815",
editor = "Xiande Zhao and Zhang, {Jie J.} and Han, {Hyun Jeong}",
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Avlonitis, V & Hsuan, J 2015, Service Modularity: Directions for Service Systems Research. in X Zhao, JJ Zhang & HJ Han (eds), QUIS14: Accelerate the Impact of Service Research. CEIBS, Shanghai, pp. 806-815, Shanghai, China, 18/06/2015.

Service Modularity : Directions for Service Systems Research. / Avlonitis, Viktor; Hsuan, Juliana.

QUIS14: Accelerate the Impact of Service Research. ed. / Xiande Zhao; Jie J. Zhang; Hyun Jeong Han. Shanghai : CEIBS, 2015. p. 806-815.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

TY - GEN

T1 - Service Modularity

T2 - Directions for Service Systems Research

AU - Avlonitis, Viktor

AU - Hsuan, Juliana

N1 - CBS Library does not have access to the material

PY - 2015

Y1 - 2015

N2 - The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.

AB - The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.

M3 - Article in proceedings

SN - 9780692461563

SP - 806

EP - 815

BT - QUIS14

A2 - Zhao, Xiande

A2 - Zhang, Jie J.

A2 - Han, Hyun Jeong

PB - CEIBS

CY - Shanghai

ER -

Avlonitis V, Hsuan J. Service Modularity: Directions for Service Systems Research. In Zhao X, Zhang JJ, Han HJ, editors, QUIS14: Accelerate the Impact of Service Research. Shanghai: CEIBS. 2015. p. 806-815