Abstract
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
| Original language | English |
|---|---|
| Title of host publication | QUIS14 : Accelerate the Impact of Service Research |
| Editors | Xiande Zhao, Jie J. Zhang, Hyun Jeong Han |
| Place of Publication | Shanghai |
| Publisher | CEIBS |
| Publication date | 2015 |
| Pages | 806-815 |
| ISBN (Print) | 9780692461563 |
| Publication status | Published - 2015 |
| Event | QUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, China Duration: 18 Jun 2015 → 21 Jun 2015 Conference number: 14 http://www.quis14.com/ |
Conference
| Conference | QUIS14 |
|---|---|
| Number | 14 |
| Location | China Europe International Business School (CEIBS). Fudan University |
| Country | China |
| City | Shanghai |
| Period | 18/06/2015 → 21/06/2015 |
| Internet address |
Bibliographical note
CBS Library does not have access to the materialCite this
}
Service Modularity : Directions for Service Systems Research. / Avlonitis, Viktor; Hsuan, Juliana.
QUIS14: Accelerate the Impact of Service Research. ed. / Xiande Zhao; Jie J. Zhang; Hyun Jeong Han. Shanghai : CEIBS, 2015. p. 806-815.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research
TY - GEN
T1 - Service Modularity
T2 - Directions for Service Systems Research
AU - Avlonitis, Viktor
AU - Hsuan, Juliana
N1 - CBS Library does not have access to the material
PY - 2015
Y1 - 2015
N2 - The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.
AB - The purpose of this research is to investigate the studies on service modularity with a goal of informing service science and advancing contemporary service systems research. Modularity, a general systems property, can add theoretical underpinnings to the conceptual development of service science in general and service systems in particular. Our research is guided by the following question: how can modularity theory inform service system design? We present a review of the modularity literature and associated concepts. We then introduce the contemporary service science and service system discourse and provide a framework along with suggestions for further research.
M3 - Article in proceedings
SN - 9780692461563
SP - 806
EP - 815
BT - QUIS14
A2 - Zhao, Xiande
A2 - Zhang, Jie J.
A2 - Han, Hyun Jeong
PB - CEIBS
CY - Shanghai
ER -