Risk Mitigation in Triadic Network Configurations within a Servitized Context

Jawwad Raja, Jens Roehrich

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Purpose: This paper examines risk mitigation for a servitizing organisation and its supply network configuration. This is an area of research that has not been adequately explored to date within a servitization context. In particular, the paper examines triadic configurations using an agency perspective.
Design/methodology/approach: An exploratory case study of a truck manufacturer and its supply network is conducted over a two year period. Data consists predominantly of semi-structured interviews, observations and workshops with the case organisation.
Findings: The findings of the study indicate that behavior-based controls, combined with information, are a key contributory factor in mitigating risk within triadic network structures.
Research limitations/implications: This research is limited to one in-depth case study, within the truck industry. Whilst this represents an appropriate approach given the exploratory nature of the study, there is a need for further empirical research across different industries.
Originality/value: Theoretical insights are gleaned through the application of agency theory as a lens to understand risk mitigation within supply networks within the context of servitization.
Original languageEnglish
Title of host publicationNOFOMA 2014 Proceedings : Competitiveness through Supply Chain Management and Global Logistics
EditorsBritta Gammelgaard, Günter Prockl, Aseem Kinra, Jesper Aastrup, Peter Holm Andreasen, Hans-Joachim Schramm, Juliana Hsuan, Malek Malouf, Andreas Wieland
Place of PublicationFrederiksberg
PublisherDepartment of Operations Management, Copenhagen Business School
Publication date2014
ISBN (Print)9788799743308
Publication statusPublished - 2014
EventThe 26th NOFOMA Conference 2014: Annual Nordic Logistics Research Network Conference - Copenhagen Business School, Frederiksberg, Denmark
Duration: 11 Jun 201413 Jun 2014
Conference number: 26


ConferenceThe 26th NOFOMA Conference 2014
LocationCopenhagen Business School
OtherIncluding: Nordlog 2014, NOFOMA Doctoral Workshop
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