Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study

Dagmara Glogowska; Csaba Csáki; Joseph Feller; Rob Gleasure

Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study

Dagmara Glogowska, Csaba Csáki, Joseph Feller, Rob Gleasure

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

As the internet evolved into a more collaborative and interactive environment in which users both produce and consume content, related changes have occurred in terms of the factors affecting perceived information quality (PIQ). Two factors have emerged as being highly important in social internet media (SIM): community feedback and individual user reputation. This paper reports on a quantitative empirical study exploring the impact of reputation and user feedback on perceived information quality in SIM contexts. The paper presents a theoretical model derived from the literature, and the results of regression analysis of data gathered from a web-based knowledge sharing community. The findings support several prior studies but challenge others, and provide stimulus for fruitful avenues of further research. The study makes several contributions, including a refined conceptualization of PIQ and feedback and an improved understanding of the relationships between feedback, reputation, and PIQ.

Original language	English
Title of host publication	Proceedings of the Thirty Seventh International Conference on Information Systems
Number of pages	17
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2016
Article number	28
ISBN (Print)	9780996683135
ISBN (Electronic)	9780996683135
Publication status	Published - 2016
Externally published	Yes
Event	2016 International Conference on Information Systems, ICIS 2016: Digital Innovation at the Crossroads - University of Limerick, Dublin, Ireland Duration: 11 Dec 2016 → 14 Dec 2016 Conference number: 37 https://icis2016.aisnet.org/

Conference

Conference	2016 International Conference on Information Systems, ICIS 2016
Number	37
Location	University of Limerick
Country/Territory	Ireland
City	Dublin
Period	11/12/2016 → 14/12/2016
Other	Thirty Seventh International Conference on Information Systems
Internet address	https://icis2016.aisnet.org/

Series	Proceedings of the International Conference on Information Systems
Number	37
ISSN	0000-0033

Keywords

Perceived information quality
Social media
User feedback
Reputation
Community
Knowledge sharing

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https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1239&context=icis2016Licence: Unspecified

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Cite this

Glogowska, D., Csáki, C., Feller, J., & Gleasure, R. (2016). Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study. In Proceedings of the Thirty Seventh International Conference on Information Systems Article 28 Association for Information Systems. AIS Electronic Library (AISeL). https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1239&context=icis2016

Glogowska, Dagmara ; Csáki, Csaba ; Feller, Joseph et al. / Reputation, User Feedback, and Perceived Information Quality in Social Internet Media : An Empirical Study. Proceedings of the Thirty Seventh International Conference on Information Systems. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2016. (Proceedings of the International Conference on Information Systems; No. 37).

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title = "Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study",

abstract = "As the internet evolved into a more collaborative and interactive environment in which users both produce and consume content, related changes have occurred in terms of the factors affecting perceived information quality (PIQ). Two factors have emerged as being highly important in social internet media (SIM): community feedback and individual user reputation. This paper reports on a quantitative empirical study exploring the impact of reputation and user feedback on perceived information quality in SIM contexts. The paper presents a theoretical model derived from the literature, and the results of regression analysis of data gathered from a web-based knowledge sharing community. The findings support several prior studies but challenge others, and provide stimulus for fruitful avenues of further research. The study makes several contributions, including a refined conceptualization of PIQ and feedback and an improved understanding of the relationships between feedback, reputation, and PIQ.",

keywords = "Perceived information quality, Social media, User feedback, Reputation, Community, Knowledge sharing, Perceived information quality, Social media, User feedback, Reputation, Community, Knowledge sharing",

author = "Dagmara Glogowska and Csaba Cs{\'a}ki and Joseph Feller and Rob Gleasure",

year = "2016",

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series = "Proceedings of the International Conference on Information Systems",

number = "37",

booktitle = "Proceedings of the Thirty Seventh International Conference on Information Systems",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "2016 International Conference on Information Systems, ICIS 2016 ; Conference date: 11-12-2016 Through 14-12-2016",

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Glogowska, D, Csáki, C, Feller, J & Gleasure, R 2016, Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study. in Proceedings of the Thirty Seventh International Conference on Information Systems., 28, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, no. 37, 2016 International Conference on Information Systems, ICIS 2016, Dublin, Ireland, 11/12/2016. <https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1239&context=icis2016>

Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study. / Glogowska, Dagmara; Csáki, Csaba; Feller, Joseph et al.
Proceedings of the Thirty Seventh International Conference on Information Systems. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2016. 28 (Proceedings of the International Conference on Information Systems; No. 37).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AU - Gleasure, Rob

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AB - As the internet evolved into a more collaborative and interactive environment in which users both produce and consume content, related changes have occurred in terms of the factors affecting perceived information quality (PIQ). Two factors have emerged as being highly important in social internet media (SIM): community feedback and individual user reputation. This paper reports on a quantitative empirical study exploring the impact of reputation and user feedback on perceived information quality in SIM contexts. The paper presents a theoretical model derived from the literature, and the results of regression analysis of data gathered from a web-based knowledge sharing community. The findings support several prior studies but challenge others, and provide stimulus for fruitful avenues of further research. The study makes several contributions, including a refined conceptualization of PIQ and feedback and an improved understanding of the relationships between feedback, reputation, and PIQ.

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KW - Social media

KW - User feedback

KW - Reputation

KW - Community

KW - Knowledge sharing

M3 - Article in proceedings

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Glogowska D, Csáki C, Feller J, Gleasure R. Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study. In Proceedings of the Thirty Seventh International Conference on Information Systems. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2016. 28. (Proceedings of the International Conference on Information Systems; No. 37).