Reputation, User Feedback, and Perceived Information Quality in Social Internet Media: An Empirical Study

Dagmara Glogowska, Csaba Csáki, Joseph Feller, Rob Gleasure

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


As the internet evolved into a more collaborative and interactive environment in which users both produce and consume content, related changes have occurred in terms of the factors affecting perceived information quality (PIQ). Two factors have emerged as being highly important in social internet media (SIM): community feedback and individual user reputation. This paper reports on a quantitative empirical study exploring the impact of reputation and user feedback on perceived information quality in SIM contexts. The paper presents a theoretical model derived from the literature, and the results of regression analysis of data gathered from a web-based knowledge sharing community. The findings support several prior studies but challenge others, and provide stimulus for fruitful avenues of further research. The study makes several contributions, including a refined conceptualization of PIQ and feedback and an improved understanding of the relationships between feedback, reputation, and PIQ.
Original languageEnglish
Title of host publicationProceedings of the Thirty Seventh International Conference on Information Systems
Number of pages17
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2016
Article number28
ISBN (Print)9780996683135
ISBN (Electronic)9780996683135
Publication statusPublished - 2016
Externally publishedYes
Event2016 International Conference on Information Systems, ICIS 2016: Digital Innovation at the Crossroads - University of Limerick, Dublin, Ireland
Duration: 11 Dec 201614 Dec 2016
Conference number: 37


Conference2016 International Conference on Information Systems, ICIS 2016
LocationUniversity of Limerick
OtherThirty Seventh International Conference on Information Systems
Internet address
SeriesProceedings of the International Conference on Information Systems


  • Perceived information quality
  • Social media
  • User feedback
  • Reputation
  • Community
  • Knowledge sharing

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