Reframing the Governance Debate: A Multilevel Performance Measurement Approach Based on Capabilities

Daniel Fürstenau*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Conventional IT planning approaches, which are based on applications, begun to be disputed with the rising interest in service-oriented architectures. But, given the status-quo of the IT landscapes in most companies IT management faces a dilemma. Should IT governance for transformation projects remain at the application-level or should services become the heart of the transformation? In this paper we reframe the ongoing debate on IT governance by introducing a multilevel approach centered on capabilities. In particular, we present an information model, aggregation mechanisms to support performance management based on the model and a planning procedure that guides IT managers and enterprise architects on how to apply our method. Finally, we introduce an example and a prototype to contextualize our method. First findings suggest its usefulness in supporting large enterprise transformation projects.
Original languageEnglish
Title of host publicationECIS 2012 Proceedings
EditorsJan Pries-Heje, Mike Chiasson, Jonathan Wareham, Xavier Busquets, Josep Valor, Sandra Seiber
Number of pages7
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2012
Article number100
ISBN (Electronic)9788488971548
Publication statusPublished - 2012
Externally publishedYes
Event20th European Conference on Information Systems, ECIS 2012 - Eade Business School, Ramon Llull University, Barcelona, Spain
Duration: 10 Jun 201213 Jun 2012
Conference number: 20


Conference20th European Conference on Information Systems, ECIS 2012
LocationEade Business School, Ramon Llull University
Internet address
SeriesProceedings of the European Conference on Information Systems


  • Capability-based planning
  • Enterprise architecture
  • Enterprise transformation planning
  • IT governance
  • Performance measurement

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