Public Services Redesign and Provision: Government Platform Approach

Evgeny Styrin, Kim Normann Andersen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Government Digital Platform (GDP) is a new phenomenon in digital governance that transforms digital public services towards better quality and citizens' demands. In this article we discover and verify key features and peculiarities of platform-based transformation for public services provision. Within Russian context we analyze two projects: digital public services portal www.gosuslugi.ru and vacancy occupation on Russian civil service gossluzhba.ru. To perform the analysis, we explore the projects on the availability of platform features: providing exchange, government dominated, transactional, innovative and lean. We conclude that platform-based approach to digital services provision and design can become appropriate mechanism to improve government information systems.
Original languageEnglish
Title of host publicationThe Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020) : Intelligent Government in the Intelligent Information Society
EditorsSeok-Jin Eom, Jooho Lee
Number of pages2
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Publication dateJun 2020
Pages342-343
ISBN (Electronic)9781450387910
DOIs
Publication statusPublished - Jun 2020
Event21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society. DGO 2020 - Seoul National University, Seoul, Korea, Republic of
Duration: 15 Jun 202019 Jun 2020
Conference number: 21
http://dgsoc.org/dgo-2020/

Conference

Conference21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society. DGO 2020
Number21
LocationSeoul National University
CountryKorea, Republic of
CitySeoul
Period15/06/202019/06/2020
Internet address

Keywords

  • Platform
  • Government platform
  • Lean government
  • Digital transformation
  • Public services

Cite this

Styrin, E., & Andersen, K. N. (2020). Public Services Redesign and Provision: Government Platform Approach. In S-J. Eom, & J. Lee (Eds.), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020): Intelligent Government in the Intelligent Information Society (pp. 342-343). Association for Computing Machinery. https://doi.org/10.1145/3396956.3397864