Public Deliberation on Government-managed Social Media: A Study on Weibo Users in China

Rony Medaglia, Demi Zhu

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Governments' increasing presence on social media enables a wide range of new modes of interaction that go beyond government information and service provision to include the key social media capability of user-to-user interactions. These interactions can either contribute to deliberative practices – characterised by exposure to different opinions, mutual understanding, and reasonableness – or hinder them, resulting in increased homophily and polarisation. Using the theoretical lens of public deliberation, this study investigates attitudinal and cognitive aspects of user conversations on government-managed social media accounts. Drawing on a survey of 417 users of the Chinese social media platform Weibo, our findings show that interactions on social media are mostly non-dialogical and non-creative in nature, and characterised by homophily and polarisation, even though users perceive their interactions as deliberative. Moreover, interactions on government-managed social media are less deliberative than on other platforms. Our findings contribute to research on government social media from the user side, and to practice of government social media management aimed at citizen engagement.
Original languageEnglish
JournalGovernment Information Quarterly
Volume34
Issue number3
Pages (from-to)533-544
Number of pages12
ISSN0740-624X
DOIs
Publication statusPublished - Sep 2017

Bibliographical note

Published online: 19. May 2017

Keywords

  • Social media
  • Government
  • Online discussion
  • Public deliberation

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