TY - JOUR
T1 - Psychological Safety and Social Support in Groupware Adoption
T2 - A Multi-level Assessment in Education
AU - Schepers, Jeroen
AU - de Jong, Ad
AU - Wetzels, Martin
AU - de Ruyter, Ko
PY - 2008
Y1 - 2008
N2 - In this paper, the authors propose that psychological safety, a sense of interpersonal trust and being valued in a work team, is an important determinant of groupware technology adoption in an educational setting. They develop and test a model of antecedents and consequences of psychological safety. Data were collected from 361 university students, organized in 36 teams. Results of multi-level regression analysis reveal positive individual-level effects of perceived tutor support and perceived peer support on psychological safety. Furthermore, our findings show a positive unique group-level effect of perceived tutor support on psychological safety, where an individual's level of self-consciousness strengthens this positive impact. In addition, findings of structural equation modeling demonstrate that both perceived usefulness and perceived ease of use partially mediate the positive effect of psychological safety on groupware usage. Psychological safety also shows a positive direct effect on groupware usage. Finally, a student's offline communication frequency with his tutor and peers appears to strengthen the impact of psychological safety on perceived usefulness, perceived ease of use, and groupware usage.
AB - In this paper, the authors propose that psychological safety, a sense of interpersonal trust and being valued in a work team, is an important determinant of groupware technology adoption in an educational setting. They develop and test a model of antecedents and consequences of psychological safety. Data were collected from 361 university students, organized in 36 teams. Results of multi-level regression analysis reveal positive individual-level effects of perceived tutor support and perceived peer support on psychological safety. Furthermore, our findings show a positive unique group-level effect of perceived tutor support on psychological safety, where an individual's level of self-consciousness strengthens this positive impact. In addition, findings of structural equation modeling demonstrate that both perceived usefulness and perceived ease of use partially mediate the positive effect of psychological safety on groupware usage. Psychological safety also shows a positive direct effect on groupware usage. Finally, a student's offline communication frequency with his tutor and peers appears to strengthen the impact of psychological safety on perceived usefulness, perceived ease of use, and groupware usage.
KW - Computer-mediated communication
KW - Cooperative/collaborative learning
KW - Interactive learning environments
KW - Multimedia/hypermedia systems
KW - Computer-mediated communication
KW - Cooperative/collaborative learning
KW - Interactive learning environments
KW - Multimedia/hypermedia systems
U2 - 10.1016/j.compedu.2007.08.001
DO - 10.1016/j.compedu.2007.08.001
M3 - Journal article
AN - SCOPUS:43849102828
SN - 0360-1315
VL - 51
SP - 757
EP - 775
JO - Computers and Education
JF - Computers and Education
IS - 2
ER -