Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies

Parisa Saadati, José Abdelnour-Nocera, Torkil Clemmensen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

To improve human performance, interactive technologies are going towards
more automated systems that involve computers, robots and cyber-physical
systems into the decisionmaking process. While automation can lead to
increased performance and reduced impact of human errors, interactive technologies without optimal design can have a negative impact on the experience of operators and end-users, leading to suboptimal performance of the automated systems. In this research, we aim to evaluate and refine Human
Work Interaction Design (HWID) framework to be applicable in various
highly-automated settings including Industry 4.0 environments. This will be
performed via a thorough literature review as the first step. The list of identified factors playing a potential role in various interactive systems will then be evaluated and optimised in three case studies. We will try to understand how to maximise collaborations between the users and the machine in interactive systems.
A practical approach for evaluating both employees’ and end-users’ perspectives in three scenarios with different levels of automation will be assessed. The
ultimate output of the study will be a framework or model that will help in
designing future research studies for semi-autonomous systems that involve
high levels of interaction between users and the machine. We expect that the
framework output of this research will provide a comprehensive guideline
applicable to many Industry 4.0 technologies.
Original languageEnglish
Title of host publicationHuman Computer Interaction and Emerging Technologies : Adjunct Proceedings from the INTERACT 2019 Workshops
EditorsFernando Loizides, Marco Winckler, Usashi Chatterjee, Jose Abdelnour-Nocera, Antigoni Parmaxi
Number of pages8
Place of PublicationCardiff
PublisherCardiff University Press
Publication date2020
Pages181–188
ISBN (Print)9781911653097
ISBN (Electronic)9781911653134, 9781911653103, 9781911653110
DOIs
Publication statusPublished - 2020
EventThe 17th IFIP TC.13 International Conference on Human-Computer Interaction: INTERACT 2019 - Cyprus University of Technology, Paphos, Cyprus
Duration: 2 Sep 20196 Sep 2019
Conference number: 17
https://interact2019.org/

Conference

ConferenceThe 17th IFIP TC.13 International Conference on Human-Computer Interaction
Number17
LocationCyprus University of Technology
CountryCyprus
CityPaphos
Period02/09/201906/09/2019
Internet address

Keywords

  • Sociotechnical
  • Human work interaction design
  • Automation
  • Augmentation
  • Industry 4.0

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