Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies

Parisa Saadati, José Abdelnour-Nocera, Torkil Clemmensen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

To improve human performance, interactive technologies are going towards more automated systems that involve computers, robots and cyber-physical systems into the decision-making process. While automation can lead to increased performance and reduced impact of human errors, interactive technologies without optimal design can have a negative impact on the experience of operators and end-users, leading to suboptimal performance of the automated systems. In this research, we aim to evaluate and refine Human Work Interaction Design (HWID) framework to be applicable in various highly-automated settings including Industry 4.0 environments. This will be performed via a thorough literature review as the first step. The list of identified factors playing a potential role in various interactive systems will then be evaluated and optimised in three case studies. We will try to understand how to maximise collaborations between the users and the machine in interactive systems. A practical approach for evaluating both employees’ and end-users’ perspectives in three scenarios with different levels of automation will be assessed. We will evaluate the outputs in multiple levels of organisations, employees and end-users. The ultimate output of the study will be a framework or model that will help in designing future research studies for various automation scenarios, especially semi-autonomous systems that involve high levels of interaction between users and the machine. We will provide guidelines for implementation of the proposed framework in different scenarios. We expect that the framework output of this research will provide a comprehensive guideline applicable to many Industry 4.0 technologies.
Original languageEnglish
Title of host publicationBeyond Interactions. INTERACT 2019 IFIP TC 13 Workshops. Revised Selected Papers
EditorsJosé Abdelnour Nocera, Antigoni Parmaxi , Marco Winckler, Fernando Loizides, Carmelo Ardito, Ganesh Bhutkar , Peter Dannenmann
Number of pages9
Place of PublicationCham
PublisherSpringer
Publication date2020
Pages59-67
ISBN (Print)9783030465391
ISBN (Electronic)9783030465407
DOIs
Publication statusPublished - 2020
EventThe 17th IFIP TC.13 International Conference on Human-Computer Interaction: INTERACT 2019 - Cyprus University of Technology, Paphos, Cyprus
Duration: 2 Sep 20196 Sep 2019
Conference number: 17
https://interact2019.org/

Conference

ConferenceThe 17th IFIP TC.13 International Conference on Human-Computer Interaction
Number17
LocationCyprus University of Technology
CountryCyprus
CityPaphos
Period02/09/201906/09/2019
Internet address
SeriesLecture Notes in Computer Science
Volume11930
ISSN0302-9743

Keywords

  • Sociotechnical
  • Human work interaction design
  • Automation
  • Augmentation
  • Industry 4.0

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