Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies

Parisa Saadati, José Abdelnour-Nocera, Torkil Clemmensen

Research output: Contribution to conferencePaperResearchpeer-review

Abstract

To improve human performance, interactive technologies are going towards more automated systems that involve computers, robots and cyber-physical systems into the decisionmaking process. While automation can lead to increased performance and reduced impact of human errors, interactive technologies without optimal design can have a negative impact on the experience of operators and end-users, leading to suboptimal performance of the automated systems. In this research, we aim to evaluate and refine Human Work Interaction Design (HWID)
framework to be applicable in various highly-automated settings including Industry 4.0 environments. This will be performed via a thorough literature review as the first step. The list of identified factors playing a potential role in various interactive systems will then be evaluated and optimised in three case studies. We will try to understand how to maximise collaborations between the users and the machine in interactive systems. A practical approach for evaluating both employees’ and end-users' perspectives in three scenarios with different levels of automation will be assessed. The ultimate output of the study will be a framework or model that will help in designing future research studies for semi-autonomous systems that involve high levels of interaction between users and the machine. We expect that the framework output of this research will provide a comprehensive guideline applicable to many Industry 4.0 technologies.
Original languageEnglish
Publication date2019
Number of pages7
Publication statusPublished - 2019
EventThe 17th IFIP TC.13 International Conference on Human-Computer Interaction: INTERACT 2019 - Cyprus University of Technology, Paphos, Cyprus
Duration: 2 Sep 20196 Sep 2019
Conference number: 17
https://interact2019.org/

Conference

ConferenceThe 17th IFIP TC.13 International Conference on Human-Computer Interaction
Number17
LocationCyprus University of Technology
CountryCyprus
CityPaphos
Period02/09/201906/09/2019
Internet address

Keywords

  • Sociotechnical
  • Human Work Interaction Design
  • Automation
  • Augmentation
  • Industry 4.0

Cite this

Saadati, P., Abdelnour-Nocera, J., & Clemmensen, T. (2019). Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies. Paper presented at The 17th IFIP TC.13 International Conference on Human-Computer Interaction, Paphos, Cyprus.
Saadati, Parisa ; Abdelnour-Nocera, José ; Clemmensen, Torkil. / Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies. Paper presented at The 17th IFIP TC.13 International Conference on Human-Computer Interaction, Paphos, Cyprus.7 p.
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Saadati, P, Abdelnour-Nocera, J & Clemmensen, T 2019, 'Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies' Paper presented at, Paphos, Cyprus, 02/09/2019 - 06/09/2019, .

Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies. / Saadati, Parisa; Abdelnour-Nocera, José; Clemmensen, Torkil.

2019. Paper presented at The 17th IFIP TC.13 International Conference on Human-Computer Interaction, Paphos, Cyprus.

Research output: Contribution to conferencePaperResearchpeer-review

TY - CONF

T1 - Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies

AU - Saadati, Parisa

AU - Abdelnour-Nocera, José

AU - Clemmensen, Torkil

PY - 2019

Y1 - 2019

N2 - To improve human performance, interactive technologies are going towards more automated systems that involve computers, robots and cyber-physical systems into the decisionmaking process. While automation can lead to increased performance and reduced impact of human errors, interactive technologies without optimal design can have a negative impact on the experience of operators and end-users, leading to suboptimal performance of the automated systems. In this research, we aim to evaluate and refine Human Work Interaction Design (HWID) framework to be applicable in various highly-automated settings including Industry 4.0 environments. This will be performed via a thorough literature review as the first step. The list of identified factors playing a potential role in various interactive systems will then be evaluated and optimised in three case studies. We will try to understand how to maximise collaborations between the users and the machine in interactive systems. A practical approach for evaluating both employees’ and end-users' perspectives in three scenarios with different levels of automation will be assessed. The ultimate output of the study will be a framework or model that will help in designing future research studies for semi-autonomous systems that involve high levels of interaction between users and the machine. We expect that the framework output of this research will provide a comprehensive guideline applicable to many Industry 4.0 technologies.

AB - To improve human performance, interactive technologies are going towards more automated systems that involve computers, robots and cyber-physical systems into the decisionmaking process. While automation can lead to increased performance and reduced impact of human errors, interactive technologies without optimal design can have a negative impact on the experience of operators and end-users, leading to suboptimal performance of the automated systems. In this research, we aim to evaluate and refine Human Work Interaction Design (HWID) framework to be applicable in various highly-automated settings including Industry 4.0 environments. This will be performed via a thorough literature review as the first step. The list of identified factors playing a potential role in various interactive systems will then be evaluated and optimised in three case studies. We will try to understand how to maximise collaborations between the users and the machine in interactive systems. A practical approach for evaluating both employees’ and end-users' perspectives in three scenarios with different levels of automation will be assessed. The ultimate output of the study will be a framework or model that will help in designing future research studies for semi-autonomous systems that involve high levels of interaction between users and the machine. We expect that the framework output of this research will provide a comprehensive guideline applicable to many Industry 4.0 technologies.

KW - Sociotechnical

KW - Human Work Interaction Design

KW - Automation

KW - Augmentation

KW - Industry 4.0

KW - Sociotechnical

KW - Human Work Interaction Design

KW - Automation

KW - Augmentation

KW - Industry 4.0

M3 - Paper

ER -

Saadati P, Abdelnour-Nocera J, Clemmensen T. Proposed System for a Socio-technical Design Framework for Improved User Collaborations with Automation Technologies. 2019. Paper presented at The 17th IFIP TC.13 International Conference on Human-Computer Interaction, Paphos, Cyprus.