Abstract
The paper investigates the challenges of process ownership in business processes crossing organizational boundaries. A literature review explores the research traditions of business process reengineering, interorganizational systems (IOS), workflow management, and system development with regard to process ownership and the changing role from intraorganizational issues to inter-organizational issues. The result is a list of relevant process owner tasks, classified by different issues in which a shift of focus is suggested. A case study of a governmental process portal serves the purpose of exemplifying the novel process ownership challenges in an interorganizational context. Analyzing the case from the process ownership perspective reveals that the proposed shift of focus is indeed applicable and how neglecting these new challenges are a barrier for successful transformation. With the categorization and shift of focus suggested in this paper, future research may investigate in more detail the dilemmas of distributed versus centralized ownership and bring out different models of interorganizational process ownership to support handling the related issues in an integrated way.
Original language | English |
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Title of host publication | Proceedings of the 37th Hawaii International Conference on System Sciences, HICSS 2004 |
Editors | Ralph H. Sprague Jr. |
Number of pages | 11 |
Place of Publication | Los Alamitos, CA |
Publisher | IEEE |
Publication date | 2004 |
ISBN (Print) | 0769520561 |
DOIs | |
Publication status | Published - 2004 |
Event | Hawaii International Conference on System Sciences 2004 - Big Island, Hawaii, United States Duration: 5 Jan 2004 → 8 Jan 2004 Conference number: 37 |
Conference
Conference | Hawaii International Conference on System Sciences 2004 |
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Number | 37 |
Country/Territory | United States |
City | Big Island, Hawaii |
Period | 05/01/2004 → 08/01/2004 |
Sponsor | Institute of Electrical and Electronics Engineers |
Series | Proceedings of the Annual Hawaii International Conference on System Sciences |
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ISSN | 1060-3425 |