Process Ownership Challenges in IT-Enabled Transformation of Interorganizational Business Processes

Michael Holm Larsen, Ralf Klischewski

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch


    The paper investigates the challenges of process ownership in business processes crossing organizational boundaries. A literature review explores the research traditions of business process reengineering, interorganizational systems (IOS), workflow management, and system development with regard to process ownership and the changing role from intraorganizational issues to inter-organizational issues. The result is a list of relevant process owner tasks, classified by different issues in which a shift of focus is suggested. A case study of a governmental process portal serves the purpose of exemplifying the novel process ownership challenges in an interorganizational context. Analyzing the case from the process ownership perspective reveals that the proposed shift of focus is indeed applicable and how neglecting these new challenges are a barrier for successful transformation. With the categorization and shift of focus suggested in this paper, future research may investigate in more detail the dilemmas of distributed versus centralized ownership and bring out different models of interorganizational process ownership to support handling the related issues in an integrated way.
    Original languageEnglish
    Title of host publicationProceedings of the 37th Hawaii International Conference on System Sciences, HICSS 2004
    EditorsRalph H. Sprague Jr.
    Number of pages11
    Place of PublicationLos Alamitos, CA
    Publication date2004
    ISBN (Print)0769520561
    Publication statusPublished - 2004
    EventHawaii International Conference on System Sciences 2004 - Big Island, Hawaii, United States
    Duration: 5 Jan 20048 Jan 2004
    Conference number: 37


    ConferenceHawaii International Conference on System Sciences 2004
    Country/TerritoryUnited States
    CityBig Island, Hawaii
    SponsorInstitute of Electrical and Electronics Engineers
    SeriesProceedings of the Annual Hawaii International Conference on System Sciences

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