TY - JOUR
T1 - Positive Developments but Challenges Still Ahead
T2 - A Survey Study on UX Professionals’ Work Practices
AU - Inal, Yavuz
AU - Clemmensen, Torkil
AU - Rajanen, Dorina
AU - Iivari, Netta
AU - Rızvanoğlu, Kerem
AU - Sivaji, Ashok
PY - 2020
Y1 - 2020
N2 - This paper describes and gives an overview of User Experience (UX) professionals’ work practices—their environment, practices, tools, and challenges. First, we reviewed 32 empirical studies about usability and UX work to identify key issues in usability and UX work practices. For the identified key issues, we collected data from 422 UX professionals surveyed in five different countries using a comprehensive questionnaire with 62 questions. Our results show that UX professionals individually know about usability and UX concepts, methods, and tools. They typically employ between one and five Human Computer Interaction (HCI) theories on average and use one to three different techniques and tools. On the organizational level, UX is involved from early to late stages and is generally well known within all levels of the organization. On the country and community level, UX professionals generally do not report themselves as belonging to a professional community, despite the fact that the survey was administered via channels of the respective communities in the survey countries. Overall, this survey shows that UX professionals have considerable work experience and strong UX expertise self-confidence. This may be considered as indicating a positive development of the UX profession
AB - This paper describes and gives an overview of User Experience (UX) professionals’ work practices—their environment, practices, tools, and challenges. First, we reviewed 32 empirical studies about usability and UX work to identify key issues in usability and UX work practices. For the identified key issues, we collected data from 422 UX professionals surveyed in five different countries using a comprehensive questionnaire with 62 questions. Our results show that UX professionals individually know about usability and UX concepts, methods, and tools. They typically employ between one and five Human Computer Interaction (HCI) theories on average and use one to three different techniques and tools. On the organizational level, UX is involved from early to late stages and is generally well known within all levels of the organization. On the country and community level, UX professionals generally do not report themselves as belonging to a professional community, despite the fact that the survey was administered via channels of the respective communities in the survey countries. Overall, this survey shows that UX professionals have considerable work experience and strong UX expertise self-confidence. This may be considered as indicating a positive development of the UX profession
KW - User experience
KW - Usability
KW - UX professional
KW - UX work environment
KW - UX practices
KW - UX tools
KW - UX challenges
UR - https://sfx-45cbs.hosted.exlibrisgroup.com/45cbs?url_ver=Z39.88-2004&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&ctx_enc=info:ofi/enc:UTF-8&ctx_ver=Z39.88-2004&rfr_id=info:sid/sfxit.com:azlist&sfx.ignore_date_threshold=1&rft.object_id=1000000000312972
M3 - Journal article
VL - 15
SP - 210
EP - 246
JO - Journal of Usability Studies
JF - Journal of Usability Studies
SN - 1931-3357
IS - 4
ER -