Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions

Niki Pantelli; Joyce y. H. Lee; Anne Marie Bülow

doi:10.1145/2631488.2631492

Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions

Niki Pantelli, Joyce y. H. Lee, Anne Marie Bülow

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

In this paper, we argue that the international business (IB) literature has given only limited attention to the technologymediated context of language. We find, through a case study of an international inter-organizational partnership where the use of English language was the lingua franca, that email not only had a dominant role but also created several possibilities for interaction. The findings show the relevance of email affordances to inter-cultural studies. Further, the study makes a contribution by repositioning communication technology within the language stream of IB research.

Original language	English
Title of host publication	Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries : Culture, Distance & Technology
Editors	Naomi Yamashita, Vanessa Evers, Carolyn Rosé, Mary Beth Watson-Manheim
Place of Publication	New York
Publisher	Association for Computing Machinery
Publication date	2014
Pages	63
ISBN (Print)	9781450325578
DOIs	https://doi.org/10.1145/2631488.2631492
Publication status	Published - 2014
Event	The 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014): Culture, Distance & Technology - Kyoto, Japan Duration: 20 Aug 2014 → 22 Aug 2014 Conference number: 5 http://cabs.acm.org/2014/

Conference

Conference	The 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014)
Number	5
Country/Territory	Japan
City	Kyoto
Period	20/08/2014 → 22/08/2014
Internet address	http://cabs.acm.org/2014/

Access to Document

10.1145/2631488.2631492

Handle.net

Persistent link

Cite this

Pantelli, N., Lee, J. Y. H., & Bülow, A. M. (2014). Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions. In N. Yamashita, V. Evers, C. Rosé, & M. B. Watson-Manheim (Eds.), Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries: Culture, Distance & Technology (pp. 63). Association for Computing Machinery. https://doi.org/10.1145/2631488.2631492

Pantelli, Niki ; Lee, Joyce y. H. ; Bülow, Anne Marie. / Playing the 'Silence' Card : Email Affordances in International Inter-firm Interactions. Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries: Culture, Distance & Technology. editor / Naomi Yamashita ; Vanessa Evers ; Carolyn Rosé ; Mary Beth Watson-Manheim. New York : Association for Computing Machinery, 2014. pp. 63

@inproceedings{16d8ef0a95304f278faabbd8dc2e6750,

title = "Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions",

abstract = "In this paper, we argue that the international business (IB) literature has given only limited attention to the technologymediated context of language. We find, through a case study of an international inter-organizational partnership where the use of English language was the lingua franca, that email not only had a dominant role but also created several possibilities for interaction. The findings show the relevance of email affordances to inter-cultural studies. Further, the study makes a contribution by repositioning communication technology within the language stream of IB research.",

keywords = "Email, Language, Lingua-franca, Affordances theory",

author = "Niki Pantelli and Lee, {Joyce y. H.} and B{\"u}low, {Anne Marie}",

year = "2014",

doi = "10.1145/2631488.2631492",

language = "English",

isbn = "9781450325578",

pages = "63",

editor = "Naomi Yamashita and Vanessa Evers and Carolyn Ros{\'e} and Watson-Manheim, {Mary Beth}",

booktitle = "Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries",

publisher = "Association for Computing Machinery",

address = "United States",

note = "The 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014) ; Conference date: 20-08-2014 Through 22-08-2014",

url = "http://cabs.acm.org/2014/",

}

Pantelli, N, Lee, JYH & Bülow, AM 2014, Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions. in N Yamashita, V Evers, C Rosé & MB Watson-Manheim (eds), Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries: Culture, Distance & Technology. Association for Computing Machinery, New York, pp. 63, The 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014), Kyoto, Japan, 20/08/2014. https://doi.org/10.1145/2631488.2631492

Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions. / Pantelli, Niki; Lee, Joyce y. H.; Bülow, Anne Marie.
Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries: Culture, Distance & Technology. ed. / Naomi Yamashita; Vanessa Evers; Carolyn Rosé; Mary Beth Watson-Manheim. New York: Association for Computing Machinery, 2014. p. 63.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Playing the 'Silence' Card

T2 - The 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014)

AU - Pantelli, Niki

AU - Lee, Joyce y. H.

AU - Bülow, Anne Marie

N1 - Conference code: 5

PY - 2014

Y1 - 2014

N2 - In this paper, we argue that the international business (IB) literature has given only limited attention to the technologymediated context of language. We find, through a case study of an international inter-organizational partnership where the use of English language was the lingua franca, that email not only had a dominant role but also created several possibilities for interaction. The findings show the relevance of email affordances to inter-cultural studies. Further, the study makes a contribution by repositioning communication technology within the language stream of IB research.

AB - In this paper, we argue that the international business (IB) literature has given only limited attention to the technologymediated context of language. We find, through a case study of an international inter-organizational partnership where the use of English language was the lingua franca, that email not only had a dominant role but also created several possibilities for interaction. The findings show the relevance of email affordances to inter-cultural studies. Further, the study makes a contribution by repositioning communication technology within the language stream of IB research.

KW - Email

KW - Language

KW - Lingua-franca

KW - Affordances theory

U2 - 10.1145/2631488.2631492

DO - 10.1145/2631488.2631492

M3 - Article in proceedings

SN - 9781450325578

SP - 63

BT - Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries

A2 - Yamashita, Naomi

A2 - Evers, Vanessa

A2 - Rosé, Carolyn

A2 - Watson-Manheim, Mary Beth

PB - Association for Computing Machinery

CY - New York

Y2 - 20 August 2014 through 22 August 2014

ER -

Pantelli N, Lee JYH, Bülow AM. Playing the 'Silence' Card: Email Affordances in International Inter-firm Interactions. In Yamashita N, Evers V, Rosé C, Watson-Manheim MB, editors, Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaoration Across Boundaries: Culture, Distance & Technology. New York: Association for Computing Machinery. 2014. p. 63 doi: 10.1145/2631488.2631492