Pilot Implementation: Organizational Alignment When Implementing an IT-System

Linnea Krista Herbæk, Carl Emil Derby Hansen, Torkil Clemmensen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Pilot implementation can be seen as a socio-technical design approach. This paper presents a design case that focused on the optimal implementation and organizational change process when a new IT system is to be implemented in an organization. The case was a pilot implementation of a new self-service-oriented IT system for both customers and employees in a Danish SME ‘proptech’ company. ‘Proptech’ denotes companies dealing with property and technology. The underlying epistemic view of the design case was that of functional pragmatism, and the collection and interpretation of data were aimed at analyzing how the case company managed to implement a new IT system from technical, organizational, and economical perspectives. The analysis revealed that though the case company management did not do what the current theory in the area prescribes, the company still thrived with the pilot implementation. Our position is thus that organizational alignment is an important aspect of pilot implementation, and that it can be analyzed by analyzing various management practices related to the pilot implementation.
Original languageEnglish
Title of host publicationSense, Feel, Design : INTERACT 2021 IFIP TC 13 Workshops. Bari, Italy, August 30 – September 3, 2021, Revised Selected Papers
EditorsCarmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Marta Larusdottir, Lucio Davide Spano, José Campos, Morten Hertzum, Tilo Mentler, José Abdelnour Nocera, Lara Piccolo, Stefan Sauer, Gerrit van der Veer
Number of pages6
Place of PublicationCham
Publication date2022
ISBN (Print)9783030983871
ISBN (Electronic)9783030983888
Publication statusPublished - 2022
EventThe 18th IFIP TC13 International Conference on Human–Computer Interaction. INTERACT 2021 - Villa Romanazzi Carducci, Bari, Italy
Duration: 30 Aug 20213 Sept 2021
Conference number: 18


ConferenceThe 18th IFIP TC13 International Conference on Human–Computer Interaction. INTERACT 2021
LocationVilla Romanazzi Carducci
Internet address
SeriesLecture Notes in Computer Science


  • Pilot implementation
  • Organizational alignment
  • Organizational structure

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