Personal Usability Constructs: How People Construe Usability Across Nationalities and Stakeholder Groups

Torkil Clemmensen, Morten Hertzum, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.
    Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.
    LanguageEnglish
    JournalInternational Journal of Human-Computer Interaction
    Volume27
    Issue number8
    Pages729–761
    ISSN1044-7318
    DOIs
    StatePublished - 2011

    Keywords

    • User-Centered System Design
    • Personal Construct Theory
    • Citizenship
    • Comouter Users
    • Chinese
    • Danes
    • Indians

    Cite this

    Clemmensen, Torkil ; Hertzum, Morten ; Hornbæk, Kasper ; Kumar, Jyoti ; Shi, Qingxin ; Yammiyavar, Pradeep. / Personal Usability Constructs : How People Construe Usability Across Nationalities and Stakeholder Groups. In: International Journal of Human-Computer Interaction. 2011 ; Vol. 27, No. 8. pp. 729–761
    @article{72ecf5de889b461eb2b396da6f8a38be,
    title = "Personal Usability Constructs: How People Construe Usability Across Nationalities and Stakeholder Groups",
    abstract = "Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.",
    keywords = "User-Centered System Design, Personal Construct Theory, Citizenship, Comouter Users, Chinese, Danes, Indians",
    author = "Torkil Clemmensen and Morten Hertzum and Kasper Hornb{\ae}k and Jyoti Kumar and Qingxin Shi and Pradeep Yammiyavar",
    year = "2011",
    doi = "10.1080/10447318.2011.555306",
    language = "English",
    volume = "27",
    pages = "729–761",
    journal = "International Journal of Human-Computer Interaction",
    issn = "1044-7318",
    publisher = "Taylor & Francis",
    number = "8",

    }

    Personal Usability Constructs : How People Construe Usability Across Nationalities and Stakeholder Groups. / Clemmensen, Torkil; Hertzum, Morten; Hornbæk, Kasper; Kumar, Jyoti; Shi, Qingxin; Yammiyavar, Pradeep.

    In: International Journal of Human-Computer Interaction, Vol. 27, No. 8, 2011, p. 729–761.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - Personal Usability Constructs

    T2 - International Journal of Human-Computer Interaction

    AU - Clemmensen,Torkil

    AU - Hertzum,Morten

    AU - Hornbæk,Kasper

    AU - Kumar,Jyoti

    AU - Shi,Qingxin

    AU - Yammiyavar,Pradeep

    PY - 2011

    Y1 - 2011

    N2 - Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.

    AB - Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.

    KW - User-Centered System Design

    KW - Personal Construct Theory

    KW - Citizenship

    KW - Comouter Users

    KW - Chinese

    KW - Danes

    KW - Indians

    U2 - 10.1080/10447318.2011.555306

    DO - 10.1080/10447318.2011.555306

    M3 - Journal article

    VL - 27

    SP - 729

    EP - 761

    JO - International Journal of Human-Computer Interaction

    JF - International Journal of Human-Computer Interaction

    SN - 1044-7318

    IS - 8

    ER -