Abstract
Artificial Intelligence (AI) continues to attract the interest of researchers and practitioners alike. Despite this interest, organisations face challenges in realising business value from AI. Studies have addressed this from either a resource and capabilities possession perspective or an action perspective. Yet, AI services are frequently provided in value networks, where stakeholders’ relationships are critical for realising value. In this study, we focus on relational aspects and investigate the stakeholders’ perceptions of the AI business value within a value network. Drawing on an empirically rich case study, we demonstrate the multifaceted and dynamic nature of AI business value. Specifically, we identify the dimensions of AI business value as expressed by the various stakeholders and show how they manifest in various configurations. The findings highlight the importance of considering the relational aspects and the partnership modes for understanding and realising AI business value and its manifestations.
Original language | English |
---|---|
Title of host publication | Proceedings of the 32nd European Conference on Information System. ECIS 2024 |
Editors | Michel Avital, Elena Karahanna, Marinos Themistocleous, Ioanna Constantiou, Brian Fitzgerald, Stefan Seidel |
Number of pages | 17 |
Place of Publication | Atlanta, GA |
Publisher | Association for Information Systems. AIS Electronic Library (AISeL) |
Publication date | 2024 |
Article number | 2215 |
ISBN (Electronic) | 9781958200100 |
Publication status | Published - 2024 |
Event | The 32nd European Conference on Information Systems: People First: Constructing Digital Futures Together - Coral Beach Hotel & Resort, Paphos, Cyprus Duration: 13 Jun 2024 → 19 Jun 2024 Conference number: 32 https://ecis2024.eu/ |
Conference
Conference | The 32nd European Conference on Information Systems |
---|---|
Number | 32 |
Location | Coral Beach Hotel & Resort |
Country/Territory | Cyprus |
City | Paphos |
Period | 13/06/2024 → 19/06/2024 |
Internet address |
Series | Proceedings of the European Conference on Information Systems |
---|---|
ISSN | 0000-0034 |
Keywords
- Artifical intelligence
- AI
- Business value
- IS Business value