Perceptions of Artificial Intelligence Business Value in a Value Network

Panagiotis Keramidis, Arisa Shollo

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Abstract

Artificial Intelligence (AI) continues to attract the interest of researchers and practitioners alike. Despite this interest, organisations face challenges in realising business value from AI. Studies have addressed this from either a resource and capabilities possession perspective or an action perspective. Yet, AI services are frequently provided in value networks, where stakeholders’ relationships are critical for realising value. In this study, we focus on relational aspects and investigate the stakeholders’ perceptions of the AI business value within a value network. Drawing on an empirically rich case study, we demonstrate the multifaceted and dynamic nature of AI business value. Specifically, we identify the dimensions of AI business value as expressed by the various stakeholders and show how they manifest in various configurations. The findings highlight the importance of considering the relational aspects and the partnership modes for understanding and realising AI business value and its manifestations.
Original languageEnglish
Title of host publicationProceedings of the 32nd European Conference on Information System. ECIS 2024
EditorsMichel Avital, Elena Karahanna, Marinos Themistocleous, Ioanna Constantiou, Brian Fitzgerald, Stefan Seidel
Number of pages17
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2024
Article number2215
ISBN (Electronic)9781958200100
Publication statusPublished - 2024
EventThe 32nd European Conference on Information Systems: People First: Constructing Digital Futures Together - Coral Beach Hotel & Resort, Paphos, Cyprus
Duration: 13 Jun 202419 Jun 2024
Conference number: 32
https://ecis2024.eu/

Conference

ConferenceThe 32nd European Conference on Information Systems
Number32
LocationCoral Beach Hotel & Resort
Country/TerritoryCyprus
CityPaphos
Period13/06/202419/06/2024
Internet address
SeriesProceedings of the European Conference on Information Systems
ISSN0000-0034

Keywords

  • Artifical intelligence
  • AI
  • Business value
  • IS Business value

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